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Cash Sale - Status Issue

Dear All,

I am strucked with an issue related to status of Cash Sale Order. My client has created one cash sale order and system has generated the delivery automatically in the background. When he found that the order he has created is wrong, he has deleted the delivery and then inorder to close that particular order he has provided reason for rejection. Even then the status of that order is "Being Processed" and this order has become Open. when the user is taking the list of sales order that are open in a month, system is giving wrong data.

Note: The front end system is CRM and display of sales order can be seen in ERP. Delivery and Billing happens in ERP. Hence user will be using VKM3 for applying reason for rejection in ERP or directly in CRM itself. So user cannot delete the order in ERP.

How to make the status of Cash Sale Order which is wrongly made as COMPLETE and make it as closed order in VA05/VA05N??

Its a bit urgent, please suggest...

Former Member
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