XS Engine failure

[Former Member]

Hello Everyone,

Suddenly I have discovered that my XS applications are unavailable and HANA Instance is in "Critical" state (on my trial account).

On Health details page I can see following error for HANA XS Availability:

JMX CRITICAL - Status.details = CRITICAL Internal Error: Hana XS server request failure: HEAD https://<...> HTTP/1.1: peer not authenticated

I even cannot delete an instance because of the similar error:

Error deleting DB user <...> on DB instance Sid='<...>' , Url='jdbc:sap://<...>': Could not remove certificate: Could not delete Certificate due to an internal error (Failed certificate removal for host [<...> account[<...> package[<...>]) and had problems checking if certificate exists (Error reading data from HanaAdminRestClient with Url: /sap/hana/xs/admin/logic/store.xscfunc?action=list)

Any comments on how to solve this issue would be highly appreciated.

Best regards,

Sergei.

[xu_xiang · Accepted solution]

Hi Sergei,

yes, we had an issue on one of our HANA systems yesterday. Could you please check if everything works now? Otherwise please provide at least account name or user ID so that we can investigate.

Thanks

Xu

[Former Member · Accepted solution]

Hi Xu,

Now everything is OK.

Thanks a lot!

Regards,

Sergei.

[Former Member · Accepted solution]

I am trying to create HANA instance with my trial account on hanatrial.ondemand.com. But it is showing overall health as critical and JMX exception in Metrics Details. I am not able to connect from Eclipse too.

Pls help.

Puspendu

[xu_xiang · Accepted solution]

Hi Puspendu,

could you please provide the account name or SCN ID?

Thanks

Xu

[Former Member · Accepted solution]

Hi Xu Xiang,

Account name: p1608989591trial

Regards,

Puspendu

[xu_xiang · Accepted solution]

Hi Puspendu,

I can see there was a hiccup around 12/Sep/2014:10:09:05, but afterwards it seems to work fine.

Do you still face some issue? If yes could you please provide more details e.g. error message, screenshot etc.

Thanks

Xu

[Former Member · Accepted solution]

Hello,

this has happened again (s7hanaxs).

Could the service be restarted please?

[former_member43978 · Accepted solution]

Hello, I also have cretical error of XS.

message and status is same as first comment by Sergei.

How I should recover this?

[former_member221863 · Accepted solution]

Hello,

System should be fine now. Could you please check?

Regards

Ganesh Vattamwar