Skip to Content

Archived discussions are read-only. Learn more about SAP Q&A

IC Agent mails attachment - Drag & Drop the file from local/desktop into mailform

Dear Gurus,

Please help me regarding the following it's urgent please!

We have implemented the Interaction Center, in that we have one requirement, where uses/agents wants to attach/upload the file using drag & drop (mouse) method. The standard process is there will be an attachment block where we have button called browse, using this we can attache a file. Please suggest me is there any standard option/configuration to do this, if no standard way at least guide me how to achieve this using technical expertise.

Thank you very much and Regards,


Former Member
Not what you were looking for? View more on this topic or Ask a question