IC Agent mails attachment - Drag & Drop the file from local/desktop into mailform

[Former Member]

Dear Gurus,

Please help me regarding the following it's urgent please!

We have implemented the Interaction Center, in that we have one requirement, where uses/agents wants to attach/upload the file using drag & drop (mouse) method. The standard process is there will be an attachment block where we have button called browse, using this we can attache a file. Please suggest me is there any standard option/configuration to do this, if no standard way at least guide me how to achieve this using technical expertise.

Thank you very much and Regards,

Niranjan

[mrkarthi]

Hi Niranjan,

Up to my understanding, SAP is working on this requirement of bringing the drag and drop upload functionality. You can find more information in the below link.

Regards,

karthi M R.