IC Agent mails attachment - Drag & Drop the file from local/desktop into mailform
Please help me regarding the following it's urgent please!
We have implemented the Interaction Center, in that we have one requirement, where uses/agents wants to attach/upload the file using drag & drop (mouse) method. The standard process is there will be an attachment block where we have button called browse, using this we can attache a file. Please suggest me is there any standard option/configuration to do this, if no standard way at least guide me how to achieve this using technical expertise.
Thank you very much and Regards,