BPC SP13 Error launching office client from web

[Former Member]

Hello Experts

We have a user who is receiving the following error when attempting to launch the EPM add-in from both the homepage of the web interfact and BPF screen.  He receives:

Error launching office client: could not be found. (Exception from HRESULT: 0x80030002 (STG_E_FILENOTFOUND))

I have checked his install and he is running the standard versions of software:

- ie9 256 bit

- MS Office 2010 version: 14.30.7128.5000 (32 bit)

- EPM 10.0 SP13

Has anyone seen this error before ?

I have tried re-installing both the EPM add-in and MS Excel but to no avail.

Thanks

Ian

[carlos_snchez]

Hi Ian,

I am facing the same issue. Did you solve it?

Thanks,

Carlos

[former_member186338]

Hi Carlos,

Please open a new discussion and provide all details... "same" is not working!

Vadim

[carlos_snchez]

Solved it myself.

[christian_kinne]

It would be helpful to know how do you solved it.

[carlos_snchez]

Reinstalling the Excel.

[former_member190501]

Hi Ian,

Did you check IE proxy settings in user machine.

Thanks,

Raju

[Former Member]

Hi Raju

What should I be checking ?

The user is able to access the internet and so BPC should function ?

Thanks

Ian

[former_member190501]

Hi,

Compare IE proxy settings with one who can access BPC with out any issue.

Thanks,

Raju

[former_member353197]

Dear Ian

Please review the following SAP Note 1797006

http://service.sap.com/sap/support/notes/1797006

Regards,

Guilherme.

[Former Member]

Hi Ian,

I would suggest try a new excel addon, also check Java SDK, make sure its the latest version installed.

Andy

[Former Member]

Thanks for the response Andy

Unfortunately, I have tried uninstalling the EPM client and have just checked the latest version is Java is installed but we still experience the error.

Any other ideas ?

Ian