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BPC 7.5NW Username Change Issue

I've been having a weird issue when a user has a name change. As an example, I have an initial user (DOMAIN\clwho) that has access to BPC and everything is working fine. She gets married and changes her user ID (DOMAIN\cwdoe) in active directory and requests that her new ID has the same access in BPC as the old one. If we add the new credentials to BPC and assign it all the same rights and stop there then everything is fine. However, if we delete the old username (DOMAIN\clwho) then she can no longer log in. The message we get is that DOMAIN\clwho doesn't have permission even though we're attempting to log in with DOMAIN\cwdoe.

Any idea why this is happening? I thought there would be something in active directory causing it, but the guys who manage that tell me that they don't see anything mapping DOMAIN\cwdoe to DOMAIN\clwho. I'd like to be able to just add DOMAIN\clwho back into BPC, but that ID no longer exists in AD.

Former Member
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