help with sm 4.0 email and ccms

[Former Member]

Hi,

I'm having problems generating emails in sm 4.0.

I've configured the landscape in t/c solution_manager and have alerts appearing for my trainng system. I'm just checking cpu at moment. I've set the treshholds to a low value in order for alerts to be constantly created. I can confirm the alerts and wait 10 mins and the alert is in red again for cpu.

I've configured the remote agent and it's appearing in RZ21 has active.

In RZ21 i've gone to config central system >>> assign central auto-reactions.

I've added my sid, mte class and autoreaction.

For the autoreaction i'm using:

Function module : SALO_EMAIL_IN_CASE_OF_ALERT

Parameters:

SENDER osheaj

RECIPIENT jim.oshea@bizlink.nsw.gov.au

RECIPIENT-TYPEID U

I've activated central system dispatching and it finishs ok.

I've checked table: CSMCENTOOL and it's got a number of entries for the monitored system.

I've checked so01 and scot and there are no messages or emails waiting to be sent.

I've also configured everything in client 000.

I'm not getting any error messages.

Does anyone know anyother tables i can check to track where the problem is?

Thanks

Jim

[DoloresCorrea]

Hello Jim,

Please check if you follow the instructions given at the note 176492.

Also check notes 796998 and 671780.

Also see my mail with an example.

Hope this helps,

Dolores

[Former Member]

Thanks you for the email and help. i have it working now....I think i may have had some parameters incorrect.

[Former Member]

Can you let me know what parameter changes you have made in this regard

I am also facing a similar kind of situtaion and am not receiving any email alerts

Also, let me know where exactly do we maintain the Sender and Receipient details if they are distribution lists and not email ids

[Former Member]

Hi Jonna,

Have you configured everything in 000.

2. Go to Technical Infrastructure >>> Configure Central System >> Assign Central Autoreactions:

3. Click on new in central auto reaction and give it a name.

4. Add the following properties to it: function:salo_email_in_case_of_alert

control: only in cen

parameters : see entries above

release : auto-reaction

5. Select System ID, MTE Class and Auto Reaction

6. Click on Assign Central Auto-Reactions

7. Hit back button and go to configure central system >> activate central system dispatching

Also make sure job: SAP_CCMS_MONI_BATCH_DP is running.

You can check in RZ20 if the alerts are actually been generated and then also manually execute the alert to check if the emails are being created.

Hope this helps....

On ditribution list's i assume for recipent you just enter the email address for the distribution list. And if the sender has a generic email address like basis@ggg.com you can enter this in the user id of the user generating the alerts.

rgds

Jim

[Former Member]

Jim

Thanks for your reply

I have changed the parameters and gave email ids for sender and receipient with the receipeient type as U

everything seems to be fine but am still not receiving emails.

I went to RZ20 and click Display Alerts, there is not even one alert displayed

Please provide your email Id so that i can send some screenshots

my email id is kjonna@deloitte.com

thanks

Kalyan Jonna

[Former Member]

You can send it osheajim@gmail.com

Note in rz20 you have to enter your monitor and change the view to see the alerts....