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Not consider in to Credit Amount Of rebate

Dear FI Experts

i am sd consultant , if you feel this is a basic question please ignore this

I have checked in Google but i have not found Regarding this please help me

Customer credit Balance is 200000 Rs ( He is suppose to pay ) and after the end of the year he Rebate amount 10000 rs now generally system automatically will reduce the amount from the credit Limit Now customer is saying that i have enough time to pay the money so now please Pay me 10000 Rs so system wont Consider this 10000 Amount into calculation of 200000 Rs

I Have checked in OBXR special g/l accounts but that is related to Advance Payment and credit amount

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