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Send mail step in workflow using typeid 'U' is not working

Hi Experts,

Send mail step in workflow is not working when passing type id 'U', i.e internet mail. It is not sent to SOST & even not in Inbox.

In workflow log system returns message Method SELFITEM->SENDTASKDESCRIPTION executed successfully.

This functionality was working fine. Recently our system is upgraded to EHP7. After upgrade this is not working.

It seems like some setting is changes in system. All configuration, SICF setting & SO16 settings are done.

Send mail steps is working with type id 'G' ( organization unit ) passing userid. Also using FM  SO_DOCUMENT_SEND_API it is working.

What all things does the workflow check before sending email using receiver type 'U' in workflow?

Thanks & Regards,

Manjiri Kamthe

Former Member

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