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Incorrect SLA profile picking in the transaction

Hi Friends,

Need very urgent help….  we are implementing incident management.  As business requirement I have maintained two types of transactions – one for SAP incidents and another for Non-SAP incidents. I have configured two different SLA profiles for two transactions (SAP / Non-SAP) but when I create SAP Incident, it is taking NON-SAP  SLA profile & Response profile.

I have created two different service materials (INVESTIGATION & INVEST_SAP) for both transactions but always taking INVESTIGATION. Could anyone help me it’s very urgent …. .

Thank you

Regards

Sai

Former Member
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