SLA - error "No item category could be determined"

[robertom]

Dears,

I'm trying to configure a simple test  Sla scenario,  as described in the usefull blog:

sure the better place to post this message should be the blog itself, but for an unknow reason I'm not able to add  a comment on it.

Anyway I executed all the steps suggested in the blog.

Now when I run crm_ui  I select the Businnes Role, then  the system propose me the Transaction Type I created.

But these errors  appears while compiling the incident fields:

"Details Item 10: No item category could be determined.

Details Item 10: Conversion factors are invalid"

The error  seems to me related to the step " Item Category Determination" but I'm not able to find out what's wrong:

I see one rows with

Transaction Type : ZMIN

Main Item Categ:    SRVP

Item Category :       SMIP

And one row with:

Transaction Type : ZMIN

Item Category :       SMIP

It seems to me the same as described into the blog; surely I did some mistake somewhere else.

Any advise ?

best regards

[Former Member · Accepted solution]

Hello Roberto,

Please check post

BR,

K.