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Trouble sync between Agentry Client (SAP IM 4.0) and SMP 3.0


I have deployed and configured the SAP Inventory Manager 4.0 mobile app on SMP 3.0 and connected to backed (SAP) which was prepared with the corresponded add-ons and all that stuff. But something happened, I have two PDTs (Motorola MC9100), when I was configure the first one, I have installed the agentry client with unencrypted mode and started the syncronization... at some point the sync process logs: This client does not support an encrypted application and the syncronization stops. As there was nothing I can do with this unencrypted client, I uninstalled this client from that device, erase all the data and install the client again but as an encrypted client. When I started the sync, was so problematic (and still is) to download all the configurations and definition even after several attemps of sync that device with the server, each time the client throws an error Communication failed (14) and sometimes it throws Communication failed - Server error (3). At the end, I configured the other device which has no problem with the client because I install the encrypted client from the start and the sync runs perfect (so the configuration and communication between SMP and Backend is OK), but with the first PDT, I think something is inconsistent because I can't make the full initial transmit yet...and I don't know how to fix it if for some reason the sync stops as my case and then that device can't sync again .. I don't know if I can reset the client or something to make it work... I thought uninstalling the client will help me but no it isn't.

Please help

@Bill Froelich Former Member @Mark Pe Former Member

Former Member
Former Member replied

"If I copy this folder, Is this client tied up with the same user I  executed the transmit on the "good" device? "

The Login screen will show the prior use, but you can log in with the new user and the client will do a user change.  Before coping the client make sure the client on the device is closed, else some files may be locked.

The SMP \ Agentry has one connection port \ URL.  Or are you talking about the on the transmit window you see only one dropdown for the transmit connection type?  This drop down is configured by the Transmit Configuration in the Editor. 


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