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ESS WDA Benefits – Open Enrollment Elections Not Being Saved

We recently moved to EhP6 (portal version 7.02), and I am trying to get Open Enrollment to work in the new ESS.  We have activated business function HCM_ESS_WDA_2.

We have always used BN Adjustment Reason “ONOV” to define our open enrollment period.  This not only allows us to control the dates of Open Enrollment but also allows us to control which plans show up in the portal during Open Enrollment.  I am aware of the Define Administrative
Parameters in the IMG under Benefits=>Flexible Administration; however, when I turn this on, I don’t seem to have any control over which plans are presented in Open Enrollment.  In LPD_CUST, I have copied one of the delivered open enrollment apps and changed the value of BEN_EVENT from “OPEN” to “ONOV” (application HRESS_A_BENEFITS_ENROLLMENT).  To save the Terms & Conditions, I have configured subtype “ONOV” in the IMG under Personnel Administration =>Contractual and Corporate Agreements=>Company Instructions, and my test user has an active IT0378/ONOV.  When I use my new link to go through open enrollment, IT0035 (terms & conditions) is presented but does not get saved, and any change that I do in open enrollment does not get saved.  Everything works fine through HRBEN0001 and our old ESS.  What am I missing?  When I use the delivered open enrollment app in LPD_CUST (BEN_EVENT="OPEN"), everything including the Terms and Conditions gets saved but there are more plans presented than what we want during Open Enrollment.  I have also configured the BN Adjustment Reason “OPEN” exactly like “ONOV” to try to control the plans being offered, but SAP seems to ignore my config.

replied

The issue was with a user exit that we had modified for another reason and had not changed it back.

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