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Issues with rules, how to restrict to certain templates.

Hello experts.

I want to know the possibility whether we can restrict the rule to templates or tasks.

I have a rule which is added in different templates. But unfortunately i dont want to have some of the agents in some of the templates/tasks.

How do i restrict the rules to templates/tasks,

Is there any way , its rule by responsibility and in responsibility tab is see taskid as *.

What does it mean.

Please suggest , some of the users are facing lot of issues.

Thanks in advance.

Regards

Prasad.

Former Member replied

Hello,

I don't understand the question. If you don't want to use a rule in a workflow template then don't use it there, use a different rule instead.

By rule, do you mean AC.......?

If, for some reason, you do need to use the same rule in every template then pass the template number a a parameter and make use of that in the rule to decide on the agents.

regards

Rick Bakker

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