Issues with rules, how to restrict to certain templates.

[former_member787072]

Hello experts.

I want to know the possibility whether we can restrict the rule to templates or tasks.

I have a rule which is added in different templates. But unfortunately i dont want to have some of the agents in some of the templates/tasks.

How do i restrict the rules to templates/tasks,

Is there any way , its rule by responsibility and in responsibility tab is see taskid as *.

What does it mean.

Please suggest , some of the users are facing lot of issues.

Thanks in advance.

Regards

Prasad.

[former_member185167 · Accepted solution]

Hello,

I don't understand the question. If you don't want to use a rule in a workflow template then don't use it there, use a different rule instead.

By rule, do you mean AC.......?

If, for some reason, you do need to use the same rule in every template then pass the template number a a parameter and make use of that in the rule to decide on the agents.

regards

Rick Bakker

[paul_bakker2]

Hi,

You can just define different rules for different templates.

If a developer wants to reuse one of your rules, you can't stop them!

But the users will quickly sort him/her out.

cheers

Paul