Issues with rules, how to restrict to certain templates.
I want to know the possibility whether we can restrict the rule to templates or tasks.
I have a rule which is added in different templates. But unfortunately i dont want to have some of the agents in some of the templates/tasks.
How do i restrict the rules to templates/tasks,
Is there any way , its rule by responsibility and in responsibility tab is see taskid as *.
What does it mean.
Please suggest , some of the users are facing lot of issues.
Thanks in advance.
I don't understand the question. If you don't want to use a rule in a workflow template then don't use it there, use a different rule instead.
By rule, do you mean AC.......?
If, for some reason, you do need to use the same rule in every template then pass the template number a a parameter and make use of that in the rule to decide on the agents.