on 09-05-2014 4:29 PM
I keep getting "Service XXXX failed. Contact your system administrator. Cannot call service with URL: /sap/opu/....." error on the iPad - both in the browser and the Fiori client. I am able to login to the launch pad and also see the apps, the error is triggered if I click one of the apps / tile.
I believe this would be triggered if the service wasn't activated. In our case, the service is active and the application works well on the laptop browser via the launch pad. Strange that the same app isn't working on the iPad browser and gives this error.
Note - I have given the Fiori Launchpad URL in my laptop browser, iPad browser (tried with Chrome and Safari) and Fiori mobile client.
Any tips on how to troubleshoot ?
Regards,
Parag.
Hello Parag,
Were you able to resolve the issue? We are getting similar errors for two custom FIORI applcations running in iOS 8.X, though same applications are running without glitch in Chrome browser in LAPTOP.
Thanks,
Diptanu Roy
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Hello Parag,
Were you able to solve this issue? I'm facing the same situation with app Approve Requests on iPhone 6.
thanks for sharing!
Regards,
Leonardo.
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Hi Parag,
Can you please provide the more details on error,
Your ipad is not connecting to fiori apps server can you please check the proper network setting in ipad.
Regards,
Gurpal
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Hi Parag,
Can you please go to gateway server and check the log file while clicking the tile.
If you are clicking approval tiles you need to configure below steps for ipad.
Please refer Fiori installation guide.
http://help.sap.com/saphelp_fiori/fiori10_install_en.pdf
I am trying this for "Track Purchase Order" scenario.
As of now this is the finding for "Track PO":
Works for - IE and Chrome on desktop (Windows 7 and Windows 8), Chrome on Android phone, Chrome on Mac OS
Doesn't work for - Safari on Mac OS, Safari on iPad and Chrome on Pad.
I can see that the request is initiated from the iPad but subsequently nothing happens and get the following error on iPad
"Service SRA020_PO_TRACKING_SRV failed.... Cannot call service with URL: /sap/opu/odata/sap/SRA020_PO_TRACKING_SRV;mo/"
Similar issue in PO Approval as well which works with desktop browser.
Found the following after using a "listener" between iPad and the Gateway:
1. Safari and Fiori app for PO Tracking isn't encoding the URL correctly. It should be replacing - ' - with %27 as its happening with IE and chrome.
2. When we access the app via iPad - we see a dump in ERP which isn't happening when we access the same app via Desktop. The dump is as follows, will try and upgrade kernel tonite, not sure if its the issue.
CALL_FUNCTION_SEND_ERROR
"CPIC-CALL: 'ThCMSEND' : cmRc=18 thRc=0#Statistics not active "
An error occurred when executing a Remote Function Call.
Status of connection.... "CODE=CM_DEALLOCATED_NORMAL CM_SEND_RECEIVED
CM_COMPLETE_DATA_RECEIVED SAPCODE=0 CONV=99956319"
Internal error code.... "RFC_IO5"
Updated kernel in ERP yesterday night but still getting dumps in ERP for PO Approvals when I use it via iOS.
For ERP:
BASIS - SAP_BASIS 702 0006
Kernel - 720, Package Level 600
IW_BEP - 200 0009
For Gateway:
BASIS - SAP_BASIS 740 0006
Kernel - 741, Package Level 11
SAP_GWFND - 740 0006
SAP_UI - 740 0008
I have also updated the Fiori client which was released yesterday.
What about the URL encoding issue with "Track PO", is this a known bug or some config missing ?
Strangely, the issues are only with Mac OS (Safari) and iOS (Safari + Chrome). It works well with Mac OS (Chrome), Desktop (IE, Chrome) and Android (Chrome).
Both Gateway and ERP are Unicode. Dump details below:
Category Internal Kernel Error
Runtime Errors CALL_FUNCTION_SEND_ERROR
Application Component BC-ABA-LA
Short text
" " (I/O error)
What happened?
"CPIC-CALL: 'ThCMSEND' : cmRc=18 thRc=0#Statistics not active "
An error occurred when executing a Remote Function Call.
Error analysis
An error occurred when executing a Remote Function Call.
"CPIC-CALL: 'ThCMSEND' : cmRc=18 thRc=0#Statistics not active "
Status of connection.... "CODE=CM_DEALLOCATED_NORMAL CM_SEND_RECEIVED
CM_COMPLETE_DATA_RECEIVED SAPCODE=0 CONV=52753777"
Internal error code.... "RFC_IO5"
There is an error in the communication system. To clarify
and resolve the error, contact your system administrator.
Information on where terminated
Termination occurred in the ABAP program "/IWBEP/SAPLFGR_MGW_CLIENT_IF" - in
"/IWBEP/FM_MGW_MED_LOAD".
The main program was "SAPMSSY1 ".
In the source code you have the termination point in line 1
of the (Include) program "/IWBEP/LFGR_MGW_CLIENT_IFU03".
Hi Parag,
Can you please delete the service (SRA020_PO_TRACKING_SRV) from /iwfnd/maint_service and add the service again and test it.
You can also clean up your Model and RDP Cache by running (/iwbep/cache_cleanup) in ECC and in GW try (/iwfnd/cache_cleanup).
or
Use report /UI2/DELETE_CACHE or transaction code /UI2/CACHE_DEL to delete the cache for user.
Please try above steps.
Regards,
Gurpal
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