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SAP BW User getting locked by BO RFC calls

Hi,

we are encountering a problem with BO RFC calls locking SAP BW users that recently changed their password in BW.

Description of the problem in the ticket we raised at the SAP support:

SAP BO 4.1 SP2 Patch 4, linux installation

Backend: SAP BW 7.01 EHP8

BICS interface with SAP authentication

One of our users gets locked again and again in SAP BW (P19). The cause is a RFC connection that the BusinessObjects server (P59) tries to establish. The user used SAP BO last Friday for the last time and had to change his password in P19 this Tuesday. We think that there is some

process within SAP BO still trying to connect to SAP BW from time to time, using the old password. There is no open session visible for that user in the CMC. User is even getting locked when not in the office and during night time. RFC calls are established almost regualary every hour.

We already had this behaviour in our test-system. Restarting the BO-Server solved it. However, this is not the solution we want to use

in the productive environment. There has to be some way to kill the process that uses the old password on the BO server without restarting

the whole server. We do not understand why BO would still try to connect to BW with the old password - this has to be some kind of a bug.


Meanwhile the error disappeared for the first user (some days after it started, maybe the BO process ran into a timeout). However, other users started having the same behaviour after changing their password.

Our basis team tried to check the log files for advanced information on the conversations between BO and BW, but did not find any hints on which BO process might try to establish the connections.

The SAP support seems to be a little helpless at the moment...

Has anyone had similar problems?

Regards,

Robert

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