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Reg_Access Request Submission Notification to GRAC_REQUESTER

Hi All,

I have an issues in SAP GRC 10.0 with respect to Notifications and variables, Currently in the Process SAP_GRAC_ACCESS_REQUEST, i have by default global notification settings which are mentioned below.

 

    Notification Event                              Template ID                                Recipient ID

1. END_OF_REQUEST                         GRAC_AR_CLOSE                    GRAC_USER

2. REQUEST_SUBMISSION                  GRAC_AR_SUBMIT                   GRAC_REQUESTER

Now when i try to create a change access request which is by adding roles to the user in the connector system, the request gets submitted. So because of the Request Submission Notification event , a notification is sent to the requester and notification has the text which is mentioned in the document object associated to the message class<0AC_AR_SUBMIT>. Now i have created a custom Document object <Z_GRAC_AR_SUBMIT_BODY> and assigned that to the <0AC_AR_SUBMIT> by maintaining the table GRFNVNOTIFYMSG and also have changed the subject in that.

But Now when the requester receives the notification, the subject is < Access Request Submission Notification > where as it is mentioned differently as shown below.

Where as when the requester gets the submission notification as shown below, it looks different, i mean even the first name and last name too are not coming correctly.

where as the user name maintained in the Requester's User master record is

Could you please help why there are discrepencies and also how can i know where the sender is maintained, the mail id which sends the notifcations to the users.

Thanks and Regards,

Naga.

Former Member
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