on 09-04-2014 2:10 PM
Dear all,
We have a requirement to re-assign the Change Request to other person in MDG. For example, Person A created a CR to create a Customer. He started processing the CR and the status of the CR is "To be processed". Now the Person A left the company. So in this case, we have to re-assign this CR to another person say Person B, so that Person B can process it further.
Please guide me, how to re-assign the CR to Person B.
Thank you very much in advance !!!
Thanks & Regards,
Prem Karthick
Hello,
This is a standard workflow administration process. Your workflow admin can do so using transaction SWIA.
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Delegation is also a standard workflow administration functionality; it is not specific to MDG. There is a "substitution" button in the workflow inbox that a user can setup. When people leave on vacation, they should set it up. When they leave the company, I would this delegation will be one of the last things on their minds. That's where Workflow Admin delegation is needed: transaction RMPS_SET_SUBSTITUTE.
As far as escalation, there is a "reminder" that you can set in the rule-based BRF+ decision table. However, it is very limited and only goes to the responsible person him-/herself. For real escalation to a manager or another support group, you will need to build a completely new custom workflow template that includes your escalation rules or at least a "sub-workflow" template that you can call from within the standard rule-based workflow template.
Thanks Kavita
Can you tell me one thing as I am new in MDG, actually requirement is : after certain step this substitution would not be happened how could I achieve it?
For example,: if after custodian level, any approver wants substitution to requester then message will be shown and it will be restricted, how do I achieve it.
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