SLA Completion at wrong status

[former_member204161]

Hi friends ,

I have configured SLA for Incidents . I am facing a problem - when the Incident is put into "In Process" , the SLA Completion flag is set .

Thus the MPT stops .

Only the IRT should stop at this status . Any idea why this happens ?   

Regards,

Shaswat

[Former Member · Accepted solution]

Hello,

Go through the note 1913133 - SLA configuration hints for SAP Solution Manager 7.1

1892046 - SLA: status "MPT Exceeded" is set incorrectly

1999320 - SLA calculation wrongly set IRT and MPT escalation status

BR,

K,

[former_member204161 · Accepted solution]

Hi Kamil ,

Thanks , its resolved now . It was issue in status profile .

Regards,

Shaswat