sapinst is not starting in Software provisioning manager???

[farkathulla_cikkanther]

Hello friends,

   I want to install Solman diagnostics agent in Solution manager 7.1 but sap inst is not starting in SWPM, Program starter shows like :

guiengine: No GUI server connected; waiting for a connection on host sap2apsrv1, port 21212 to continue with the installation.

What could be the reason,

Please hep me to solve this issue.

Regards,

Farkath C

[divyanshu_srivastava3 · Accepted solution]

Hi,

Can you check for any busy port - 21212 ?

Disable your firewall setting and try again.

Also, share relevant logs

[divyanshu_srivastava3 · Accepted solution]

Try with telnet sap2apsrv1 21212.

Check if that is working or not ?

Disable firewall and also update your host file.

[farkathulla_cikkanther · Accepted solution]

Hello divyan,

  Please find the below logs,

********************************************************************************

   Logfile:            C:\Program Files (x86)\SAP\SapSetup\LOGs\NwSapSetupUserNotificationTool.log

   Started logging:    Mon Sep 01 00:57:06 2014

   Operating system:   n/a

   Browser version:    n/a

   Executing user:     slmadm

   Workstation name:   SAP2APSRV1

   Windows directory:  C:\WINDOWS

   Temp directory:     F:\usr\sap\SLM\tmp\1

   Commandline:        '"C:\Program Files (x86)\SAP\SAPsetup\setup\Updater\NwSapSetupUserNotificationTool.exe" '

   Executable:         'C:\Program Files (x86)\SAP\SAPsetup\setup\Updater\NwSapSetupUserNotificationTool.exe'

   Version:            8.1.0.222

   ProzessId:          7420

   ThreadId:           7452

   Physical memory (Ex):    2687 MB of 8187 MB free

   System libraries information

   ----------------------------

                  atl.dll:       3.5.2284.0

             comctl32.dll:       5.82.3790.1830

                mfc42.dll:       6.6.8063.0

               msvcrt.dll:       7.0.3790.1830

             oleaut32.dll:       5.2.3790.3057

              shell32.dll:       6.0.3790.3033

              shlwapi.dll:       6.0.3790.3194

   SAP Setup libraries information

   -------------------------------

     NwSapSetupEngine.dll:       n/a

           NwSapFeiUt.dll:       n/a

           NwSapFeiKr.dll:       n/a

           NwSapFeiLg.dll:       n/a

           NwSapFeiSh.dll:       n/a

********************************************************************************

00:57:06  NWSAPUNT  1   Created listener pipe... Waiting for notifications

------------------------------------------------------------------------------------------------------------------------------------------

Where i can get the log for this?

Regards,

Farkath C

[divyanshu_srivastava3 · Accepted solution]

Hi,

1st share the logs.

That would tell us the actual issue.

Also, if you want to try with some other port - then use ./sapinst GUISERVER_DIALOG_PORT=22201 SAPINST_DIALOG_PORT=22213.

Regards

[divyanshu_srivastava3 · Accepted solution]

Share sapinst logs and look in tmp folder.

Btw, is that your temp folder with number 1 ?

[farkathulla_cikkanther · Accepted solution]

Divyan,

   Telnet test replies could not open and connect failed,

What could be the reason?

Regards,

Farkath C

[divyanshu_srivastava3 · Accepted solution]

Can you update your host file with your hostname and try again. Try with some other port that i have asked you before if it is not working.

[Sriram2009 · Accepted solution]

Hi

Could you check TEMP & TMP folder as mention in the SAP KBA

1969052 - While installing SMD Agent the sapinst fails to launch successfully and gives error ".sdtg...

[divyanshu_srivastava3 · Accepted solution]

Start sapinst, goto command prompt give command netstat -a and check for 21212 port 

[farkathulla_cikkanther · Accepted solution]

Divyan,

  please find the log,

  Do you have any idea?

2014-09-01 07:16:19.603 iaextract.c:300:  extracting: XTCC.exe

2014-09-01 07:16:19.634 iaextract.c:300:  extracting: XTCRUN.exe

2014-09-01 07:16:19.681 iaextract.c:300:  extracting: SAPCAR.exe

2014-09-01 07:16:19.759 iaextract.c:300:  extracting: selfextractor.pdb

2014-09-01 07:16:19.806 iaextract.c:817: Extraction finished with 0

2014-09-01 07:16:19.806 ianxsysex.c:181: existsDirectory(jre) returns 1

2014-09-01 07:16:19.806 ianxsysex.c:218: chdir(F:\SWPM) = 0

2014-09-01 07:16:19.837 iaextract.c:1070: selfexRun()

2014-09-01 07:16:19.837 iaextract.c:854: selfexGetCommandline()

2014-09-01 07:16:19.837 iaextract.c:866: No RC file F:/usr/sap/SLM/tmp/1/sapinst_exe.708.1409570151/sfx.rc found, using builtin default.

2014-09-01 07:16:19.837 iaextract.c:1076: self->argv[0]: F:/usr/sap/SLM/tmp/1/sapinst_exe.708.1409570151/sapinst.exe

2014-09-01 07:16:19.837 ianxsysex.c:494: cmdline: "F:\usr\sap\SLM\tmp\1\sapinst_exe.708.1409570151\sapinst.exe"

2014-09-01 07:16:22.087 ianxsysex.c:547: selfexWaitForChild()

Regards,

Farkath C

[divyanshu_srivastava3 · Accepted solution]

Few check:

1st - Start sapinst, goto command prompt give command netstat -a and check for 21212 port

2nd - Disable UAC.

3rd - Start installation with Administrator(right click run as administrator)

4th - Make sure tmp has read/write access.

Regards

[Sriram2009 · Accepted solution]

Hi Farkath

Could you refer the SCN link for installation of SMD agennt

Installation of SMD Agent With SWPM SP04 - SAP Solution Manager Setup - SCN Wiki

[farkathulla_cikkanther · Accepted solution]

Sri,

   SWPM Sp04 is not available in SMP now. I downloaded sp05 as well as sp06 files.

Files working fine with other environment but not working in SOLMAN.

I dont know why?

Regards,

Farkath C

[Sriram2009 · Accepted solution]

Hi

1. During the Solution manager installation which version of SWPM used?

2. Have you update the latest service pack & Security updates from Microsoft site?

Regards

[divyanshu_srivastava3 · Accepted solution]

Hi Farkath,

This is not a solution. There is no need to download old versions of SWPM.

1st check the above setting and disable firewall/antivirus.

Supply the outputs.

Regards

[Sriram2009 · Accepted solution]

Hi Farkath,

1. In Which user id your are stating the SWPM ?

2. In administrator user id system environment JAVA_HOME point to c:\jdk* or SAP JVM ? and what is the status of SIDADM user id?

3. What you are having SWPM support Windows OS ?

BR

SS

[divyanshu_srivastava3 · Accepted solution]

Give me remote access on TEAM VIEWER, I will check this.

[farkathulla_cikkanther · Accepted solution]

Sri,

1. SIDADM user,

2. JAVA_HOME is fine,

3. server 2003, swpm is working fine with all other systems with the same windows 2003.

Regards,

Farkath C

[Sriram2009 · Accepted solution]

Hi

Thanks for your info

1. SIDADM user id is part of local administrator group? better you can try the installation thru administrator user id

2. Have you upgraded the latest service pack for Windows 2003?

Regards

Sriram

[farkathulla_cikkanther · Accepted solution]

Sri,

1. Tried from Administrator but no use,

2. we are in service pack 1 only but it is open in another system with the same environment

Regards,

Farkath C

[farkathulla_cikkanther · Accepted solution]

Divyan,

  I tried with all SWPM files which are available in SMP but no use.

What could be the reason,

Regards,

Farkath C

[Sriram2009 · Accepted solution]

Hi

Finial tips

Try to update the Windows OS service pack, the result same better do the fresh OS installation with latest service pack & Windows updates

BR

SS

[divyanshu_srivastava3 · Accepted solution]

Hi Farkath,

No need to patch windows OR download any other SWPM version.

Just update your host file and remove JAVA_HOME that you have set and anyother JAVA env variable pointing to old java version. This is not needed at all.

That simply would work.

Let me know for any concerns.

Regards,

Divyanshu

[farkathulla_cikkanther · Accepted solution]

Divyan,

Thanks a lot.

Regards,

Farkath C

[Former Member]

Hi all, Recently I have faced same issue during DAA installation in AS Java system in windows OS.

Solution :

1. Change JAVA_HOME environment variable to D:\usr\sap\<SID>\J00\exe\sapjvm_6

2. Check SAPINST_JRE_HOME environment variable is present or not, if already present then delete this.

3. Check environment variable PATH and if there is any JRE path added then delete only this path and add JAVA_HOME variables value.(D:\usr\sap\<SID>\J00\exe\sapjvm_6).

>>>sample value of PATH= C:\Program Files\EMC NetWorker\nsr\bin;C:\Windows\system32;C:\Windows\System32\Wbem;C:\Windows\System32\Windows System Resource Manager\bin;C:\Windows\System32\WindowsPowerShell\v1.0;C:\Program Files\Microsoft Network Monitor 3;C:\CoreUtil\MTResKit;C:\Program Files\SysInternals Suite;C:\Program Files\7-zip;C:\Program Files\System Center Operations Manager 2007\;C:\Program Files (x86)\Microsoft SQL Server\100\Tools\Binn\;C:\Program Files\Microsoft SQL Server\100\Tools\Binn\;C:\Program Files\Microsoft SQL Server\100\DTS\Binn\;%JAVA_HOME%\bin;C:\Program Files (x86)\Microsoft SQL Server\100\Tools\Binn\VSShell\Common7\IDE\;C:\Program Files (x86)\Microsoft Visual Studio 9.0\Common7\IDE\PrivateAssemblies\;C:\Program Files (x86)\Microsoft SQL Server\100\DTS\Binn\;D:\Program Files\BMC Software\Control-M Agent\Default\exe;C:\Program Files (x86)\Windows Imaging\;D:\usr\sap\DP1\J00\exe\sapjvm_6

***Bold portion need to add.***

After changing variables also clear tmp folder(open run-->type %TMP% -->select all and delete)

Best of Luck. This will surely work.

[farkathulla_cikkanther]

Hello friends,

    SWPM is using its own JVM so that old jdk is not required. I dont know why SWPM is calling Java_home instead of its own JVM  in this system. I just removed Java_home env variable and tried then it working fine. But SWPM is working fine with out removing JAVA_Home env variable in other environment.

Thanks Divyan.

Regards,

Farkath C

[Former Member]

Hi Farkathulla,

If you can refer solution provided in below link

Error when start a SAP installation (SWPM) - Linux/Oracle

Hope this helps.

BR Vaibhav

[Ambarish]

Hello Farkath,

Please make sure you add below entries in hosts file -

<IP-address of your server>   <hostname of your server>

Thanks,

Ambarish

[Sriram2009]

Hi Farkath

1.  Could you share the OS detail?

2. Just do the full system restart and then try the same

BR

SS

[farkathulla_cikkanther]

Hi Sri,

  OS - Windows server 2003,

I tried with the restart but still the problem continues.

Regards,

Farkath C

[Sriram2009]

Hi

In that case haver you selected the SWPM version right one?

Could you refer the SCN Link

BR

SS

[former_member537439]

Hi Farkath,

Can you paste the error log in detail here. Also can you check the output of "netstat -a | grep 21212" command after launching sapinst and update here.

Regards,

Shahsank