SAP-CTI Integration

[BGarcia]

Hello to everyone,

Does anyone has some knowledge about SAP-CTI integration?

We're developing the IC Webclient using a genesys gplus CTI and we have some problems getting the cad information...

Anyone can help?

Best Regards

Bruno Garcia

[MichalKrawczyk · Accepted solution]

Hi Bruno,

have you tried looking at Cycos:

http://www.maier-gmbh.com/article214.html

it uses RFC to SAPphone:

http://www.sapinfo.net/index.php4?ACTION=noframe&url=http://www.sapinfo.net/public/en/print.php4/art...

I don't know much more, I just remember hearing about such a thing:)

Regards,

michal

[Former Member]

Hello friends,

we have installed gplus adapter for sap-erp integration. Can some one please let me know how to configure a connection between sap application server and an Adapter.

We got stuck in creating a SAPphone server on sap. In transaction SM59 while creating a new TCP/ip connection RFC destination, we need to set the RFC destination name and program id .

what should be the value for program id? Do we need to code a RFC for this ? cos be gave the program id as SPS.PROG as mentioned in the gplus deployment guide, but the connection test failed.

Can someone please help me in fixing this.

Just one more, how to obtain SAP RFC SDK binary files? Shd these binary files need to be placed in the gplus working directory? Does the tcp/IP connection failed due to missing binary files?

Thanks in Advance. please reply me on vinoodgujja@gmail.com

[Former Member]

Bruno

How is your SAP config set up for detecting ANI or CAD.

Let me know and I'll help you.

Regards

Tony Mason