E-Mail notification in Change Request by approval

[Former Member]

Hello out there,

I'm trying for days to set up an automatic e-mail notfication for  my change request transaction by workflow.

My aim is to trigger an email notification by saving after setting the approved activity.

I tried it with following  workflow conditions:

E.g. by setting schedule condition on status "validation - E0014"  and start condition on status "release for approval - E0012" everything works fine.

So I think the problem is the status "approved  - E0004" ... maybe 'cause it isn't set by actions like the other statuses?

Any ideas?

Thanks,

Martin Kläser

P.S.: Solution Manager CHARM is driving me to insanity ...

[Former Member]

Problem is solved.

The conditions were alright ... the problem was that change manager and requester (both test users) got the same e-mail address so nothing happened.

After changing requester's mail everything works fine.