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TREX 7.1 installation error

Former Member
0 Kudos

Hi,

          I am trying to install TREX 7.1 SP8 build 12 revision 60.The installation is throwing an error in phase 2 of execution.The platform is windows server 2008.

The pop up of error message:

*******************************************************************************

* Installation script for TREX system

* Script execution started at 2014-08-27 00:49:42

* Log file C:\Program Files/sapinst_instdir/TREX/install\_install.log

*******************************************************************************

_collectVersions: globalSysDir=None

============================================================

OOO 08

------------------------------------------------------------

kind: trex

type: DI

version: None

nwSystemType: None

applianceType: None

trexConfigType: DEFAULT

host: None

============================================================

-----------------------------------------------------

checking local administrators

OPTIONS: ['--action=install', '--logdir=C:\\Program Files/sapinst_instdir/TREX/install', '--sid=OOO', '--instance=08', '--password=kamp1234', '--target=C:\\usr\\sap', '--host=KAMPTOS', '--domain=KAMPTOS', '--logdir=C:\\Program Files/sapinst_instdir/TREX/install']

*******************************************************************************

*

* Installation of TREX system

*

* [7.10.60.394236]

* Script execution started at 2014-08-27 00:49:42

*

* Log file C:\Program Files/sapinst_instdir/TREX/install\_install.log

*

*******************************************************************************

*******************************************************************************

*

* Performing Step 1

*

* Preparation and checks before TREX system installation

*

*******************************************************************************

saploc points to c:\usr\sap

There is no installer status file c:\usr\sap\OOO\install.kamptos.TREXStatus.txt

--- Installation practicability checks ---

Action:  Checks for network access, user management and instance management

*******************************************************************************

* Performing Step 2

* TREX system installation

*******************************************************************************

FILERDIR C:\usr\sap

SarTrek input parameter systemloc: C:\usr\sap

SarTrek input parameter instanceloc: None

SarTrek input parameter sid: OOO

SarTrek input parameter instance: 08

SarTrek input parameter host: KAMPTOS

SarTrek input parameter action: 6

SarTrek input parameter systemType: UNDEFINED

SarTrek input parameter persistence: FS

SarTrek input parameter useTpmSuffix:

systemType initial: None

systemType is 0

TrexConfigType is UNDEFINED

Cocktail is: UNDEFINED

Persistence: FS

Installing Version: 7.10.60.394236

SystemType is UNDEFINED

IntegratedSystem: False

fsLayout: filer

linkedBinaries: False

sharedBinaries: False

configType: UNDEFINED

systemType: UNDEFINED

Dearstructure input parameter instance: 08

Dearstructure input parameter host: kamptos

Dearstructure input parameter systemloc: C:\usr\sap

Dearstructure input parameter integratedSystem: False

Dearstructure input parameter distributionType: 2

Dearstructure input parameter version: 7.10.60.394236

Dearstructure input parameter instanceloc: None

saploc points to C:\usr\sap

host       : kamptos

platform   : ntamd64

sid        : OOO

systemloc  :C:\usr\sap

globalSystemLoc  :C:\usr\sap\OOO\SYS

instance   : 08

instanceloc:C:\usr\sap

getSysDir       : C:\usr\sap\OOO\SYS

getSystemDir    : C:\usr\sap\OOO\SYS

getSysExeDirAbs : C:\usr\sap\OOO\SYS\exe\nuc\ntamd64

getGlobalDir    : C:\usr\sap\OOO\SYS\global

getProfileDir   : C:\usr\sap\OOO\SYS\profile

getGlobalInstallDir    : C:\usr\sap\OOO\SYS\global\trex\install

getGlobalSupportDir    : C:\usr\sap\OOO\SYS\global\trex\install\support

getGlobalSystemDir     : C:\usr\sap\OOO\SYS

getCfgdirName          : kamptos

DearStructure: SYSTEMLOC is: C:\usr\sap

DearStructure: INSTANCELOC is: C:\usr\sap

Action:  Creating directory structure for SAPSID OOO, Instance 08

======================================================

-----------------  SarTrek.createdirs  ----------------

------------------------------------------------------

SarTrek.createdirs

------------------------------------------------------

SarTrek.createdirs

checking C:\usr\sap\OOO...

  warning: directory already exists!

  warning: directory is not empty!

...ok

creating C:\usr\sap\OOO\SYS

creating C:\usr\sap\OOO\SYS\profile

creating C:\usr\sap\OOO\SYS\global\security\lib\tools

creating C:\usr\sap\OOO\SYS\global\security\data

creating C:\usr\sap\OOO\SYS\global\trex\custom

creating C:\usr\sap\OOO\SYS\global\trex\custom\config

creating C:\usr\sap\OOO\SYS\global\trex\custom\python_support

creating C:\usr\sap\OOO\SYS\global\trex\data

creating C:\usr\sap\OOO\SYS\global\trex\data\index

creating C:\usr\sap\OOO\SYS\global\trex\data\queue

creating C:\usr\sap\OOO\SYS\global\trex\data\slices

creating C:\usr\sap\OOO\SYS\global\trex\data\snapshots

creating C:\usr\sap\OOO\SYS\global\trex\data\backup

creating C:\usr\sap\OOO\SYS\global\trex\data\cruise

creating C:\usr\sap\OOO\SYS\global\trex\checks

creating C:\usr\sap\OOO\SYS\global\trex\doc

creating C:\usr\sap\OOO\SYS\global\trex\install

creating C:\usr\sap\OOO\SYS\global\trex\install\backup

creating C:\usr\sap\OOO\SYS\global\trex\install\config

creating C:\usr\sap\OOO\SYS\exe\nuc\ntamd64\

creating C:\usr\sap\OOO\SYS\exe\nuc\ntamd64\config

creating C:\usr\sap\OOO\SYS\exe\nuc\ntamd64\CCMS

creating C:\usr\sap\OOO\SYS\exe\nuc\ntamd64\lexicon

creating C:\usr\sap\OOO\SYS\exe\nuc\ntamd64\filter

creating C:\usr\sap\OOO\SYS\exe\nuc\ntamd64\Python

creating C:\usr\sap\OOO\SYS\exe\nuc\ntamd64\python_support

creating C:\usr\sap\OOO\SYS\exe\nuc\ntamd64\topicmaps

creating C:\usr\sap\OOO\TRX08

creating C:\usr\sap\OOO\TRX08\exe

======================================================

Action:  Creating user for SAPSID OOO

======================================================

-----------------  SarTrek.createuser  ----------------

------------------------------------------------------

SarTrek.createuser

------------------------------------------------------

creating 'SAP_OOO_LocalAdmin' group

creating 'SAP_OOO_GlobalAdmin' group

creating 'KAMPTOS\oooadm' user

*******************************************************************************

Action: Creating user for SAPSID OOO -- failed.

Exception description:

Traceback (most recent call last):

  File "C:\TREX\tx_trex_content\TX_WINDOWS_X86_64\\support\_install.py", line 1344, in installInstance

    self.memberInstallStatus.doItOrNot(self.memberSarTrek.createuser, [self.optionPassword], {'comment':'SAP System Administrator', 'id':self.optionSIDAdmId, 'sapsysid':self.optionSapsysId, 'shell':self.optionShell, 'home':self.optionHome })

  File "C:\TREX\tx_trex_content\TX_WINDOWS_X86_64\support\setuplib.py", line 5857, in doItOrNot

    step(*args, **keyArgs)

  File "C:\TREX\tx_trex_content\TX_WINDOWS_X86_64\support\setuplib.py", line 1580, in createuser

    return self.user.create(comment=comment, id=id, password=password, sapsysid=sapsysid, shell=shell, home=home)

  File "C:\TREX\tx_trex_content\TX_WINDOWS_X86_64\support\setuplib.py", line 471, in create

    raise SetupException("cannot create '%s' user, rc: %d"%(self.admuser.name,rc))

SetupException: >>>ERROR:cannot create 'KAMPTOS\oooadm' user, rc: 2245

*******************************************************************************

############ >>>ERROR:cannot create 'KAMPTOS\oooadm' user, rc: 2245 - TREX setup cannot proceed.

Exception description:

Traceback (most recent call last):

  File "C:\TREX\tx_trex_content\TX_WINDOWS_X86_64\\support\_install.py", line 3559, in main

    Installer().mainTrexAction()

  File "C:\TREX\tx_trex_content\TX_WINDOWS_X86_64\\support\_install.py", line 703, in mainTrexAction

    self.installInstance(step)

  File "C:\TREX\tx_trex_content\TX_WINDOWS_X86_64\\support\_install.py", line 1379, in installInstance

    framework.error(str(e) + " - TREX setup cannot proceed.")

  File "C:\TREX\tx_trex_content\TX_WINDOWS_X86_64\\support\_install.py", line 3469, in error

    raise ErrorException(self.errorMarker + text,result=1)

ErrorException: <__main__.ErrorException instance at 0x000000000226CD88>

*******************************************************************************

*                   ===  Script execution resumee  ===                        *

* Step 1: Preparation and checks before TREX system installation      : SUCCESS

* Step 2: TREX system installation                                    : FAILED

* Script execution terminated at 2014-08-27_00.49.43 with error 1

*******************************************************************************

I repeated installation by creating user at OS level but in vain,same error is appearing.

If some one can help me in finding out solution for the error it would be greatful.

thanx & regards

uday reddy

Accepted Solutions (1)

Accepted Solutions (1)

Sriram2009
Active Contributor
0 Kudos

Hi Uday

Have you disable the firewall & UAC on windows 2008 OS ?

BR

SS

Former Member
0 Kudos

Hi sriram,

    of course i have disabled firewall at OS level. But i did't understand what needs to be done at UAC (user access control) level.Can u elaborate please. I am using windows server R2 standard edition.There is no such option to disable UAC. There are only details regarding notifications when software are installed.

thanx & regards

uday reddy

Sriram2009
Active Contributor
0 Kudos

Hi Reddy

About UAC you can find the more information in google. could you refer the MSDN link

Disabling User Account Control (UAC) on Windows Server - Aaron Margosis&amp;#39; Non-Admin, App-Com...

BR

SS

Sriram2009
Active Contributor
0 Kudos

Hi Reddy

I thing windows 2008 standard version will not support, could you refer the SAP PAM

1003900 - TREX 7.1: Central note


965097 - TREX 7.1 platforms


BR

SS

Former Member
0 Kudos

Hi sriram,

          TREX 7.1 is supported on win server 2008 .I been through central , platforms and also relevant notes of TREX.

     I got out of the error by changing password length and including @ special character.But again i am getting the error immediately in next step.The log shows that it is unable to register TREX services and start TREX services.

     I think that there could be problem with administrator privileges.I am trying to create TREX services manually and also look into admin privileges.

thanx & regards

uday reddy

Sriram2009
Active Contributor
0 Kudos

Hi

For this you can disable password policy settings in " Local Security Policy "

BR

SS

bxiv
Active Contributor
0 Kudos

Have you tried installing Rev 59 to know if there is an issue with Rev 60?

Former Member
0 Kudos

Hi billy,

          yes billy i tried with rev 57 & 59 but in vain.

thanx & regards

uday reddy

bxiv
Active Contributor
0 Kudos

Looks like your issue is that you can't create the OOO ID, is this 2008 server bound to a domain?  Do you have the rights to make an ID?


SarTrek.createuser

------------------------------------------------------

creating 'SAP_OOO_LocalAdmin' group

creating 'SAP_OOO_GlobalAdmin' group

creating 'KAMPTOS\oooadm' user

*******************************************************************************

Action: Creating user for SAPSID OOO -- failed.

Exception description:

Traceback (most recent call last):

  File "C:\TREX\tx_trex_content\TX_WINDOWS_X86_64\\support\_install.py", line 1344, in installInstance

    self.memberInstallStatus.doItOrNot(self.memberSarTrek.createuser, [self.optionPassword], {'comment':'SAP System Administrator', 'id':self.optionSIDAdmId, 'sapsysid':self.optionSapsysId, 'shell':self.optionShell, 'home':self.optionHome })

  File "C:\TREX\tx_trex_content\TX_WINDOWS_X86_64\support\setuplib.py", line 5857, in doItOrNot

    step(*args, **keyArgs)

  File "C:\TREX\tx_trex_content\TX_WINDOWS_X86_64\support\setuplib.py", line 1580, in createuser

    return self.user.create(comment=comment, id=id, password=password, sapsysid=sapsysid, shell=shell, home=home)

  File "C:\TREX\tx_trex_content\TX_WINDOWS_X86_64\support\setuplib.py", line 471, in create

    raise SetupException("cannot create '%s' user, rc: %d"%(self.admuser.name,rc))

SetupException: >>>ERROR:cannot create 'KAMPTOS\oooadm' user, rc: 2245

*******************************************************************************

############ >>>ERROR:cannot create 'KAMPTOS\oooadm' user, rc: 2245 - TREX setup cannot proceed.

Former Member
0 Kudos

Hi Sriram & BIly thank you for timely inputs.

          I finished TREX 7.1 installation successfully.The errors i encountered are not yet clear.I will dig out causes and come up with solutions tomorrow.

          Thank you once again

regards

uday reddy

Sriram2009
Active Contributor
0 Kudos

Hi Reddy

You can refer the SCN link for Trex configuration (this link of Linux but you can refer for windows OS)

BR

SS

Answers (2)

Answers (2)

Former Member
0 Kudos

Hi Uday, This is srinivas, I have same issue with TREX 7.1 revision 60. Can you help me , what steps you have taken to troubleshoot it. Best Regards,Srinivas

Sriram2009
Active Contributor
0 Kudos

Hi Srinivas

Just use the TREX 7.1 revision 57 to 59 (not on 60)

BR

SS

Former Member
0 Kudos

Hi Sriram,

Will check and update you,Thanks

Best Regards,
Srinivas

Former Member
0 Kudos

Hi Sriram,

Today i tried with Revision 27, that was showing same error.

one more thing, I have a ECC system installed on same drive .

Is it causing any problem.

Best Regards,

Srinivas

Sriram2009
Active Contributor
0 Kudos

Hi Srinivas

Could you open the new thread along with error message?

Regards

Sriram

Former Member
0 Kudos

Hi Sriram,

Opened new thread

https://scn.sap.com/thread/3613830

Former Member
0 Kudos

Hi Uday,

This is srinivas,

I have same issue with TREX 7.1 revision 60.

Can you help me , what steps you have taken to troubleshoot it.

Best Regards,
Srinivas