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Issue while Upgrading Stack through Sum Tool in Solman

former_member223578
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Hi Experts,

We are facing an issue while upgrading support packages in solution manager through Sum Tool using Stack.

System Details :

Solman Version : Solution Manager 7.1

Sum Tool Version : SUM 1.0 SP 11 patch 2

Can anyone please let us know how to move further..

Thanks in Advance..

Regards,

Krishna.M

Accepted Solutions (1)

Accepted Solutions (1)

former_member223578
Active Participant
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Hi All,

Thanks for all your support. The issue has been resolved by adding parameter

SAPTRANSHOST = <hostname> in default profile.

Presently we are getting a different issue.

For that we have updated R3trans in the above path  D:\SUM_Patch3\SUM\abap\exe and checked the version through Cmd prompt, it is latest only. But when we continued installation we are getting above error.

We have updated kernel also but no luck.

plz help me how to move forward.

Regards,
Krishna.M

Reagan
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Supply the output of R3trans -V from the command prompt.

Regards

RB

divyanshu_srivastava3
Active Contributor
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Hi Krishan,

Good to know you 1st issue was resolved.


DIR_TRANS = \\$(SAPGLOBALHOST)\sapmnt\trans and TRANSDIR

I told you to set parameter like this


$(SAPGLOBALHOST)

The above variable is a part of it.

Regards,

Divyanshu

Reagan
Advisor
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If I have understood him correctly he set SAPTRANSHOST and NOT the SAPGLOBALHOST.

if you don't set the SAPTRANSHOST parameter then the default will be used and that is SAPGLOBALHOST.

In fact the correct parameter is SAPTRANSHOST which will explicitly set the hostname of the transport directory.

Additionally the note suggested by Gaurav says that.

Regards

RB

former_member182657
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Hi Reagan,

Thanks for mentioning my reply.

Regards,

Gaurav

divyanshu_srivastava3
Active Contributor
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Yes, that is correct.

And you didn't check that I asked him to maintain this transhost parameter with my reply.

Regards

Answers (8)

Answers (8)

former_member223578
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Hi All,

We have resolved the issue by manullay starting the Instance..  Also Stack upgrade completed succesfully.

Thanks all for your valuable support.. especially RB and Srivastava.

Regards,

Krishna.M

former_member223578
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Hi Experts,

Thanks for the suggestion. I have crossed that step but got an error in start system failed.

Thanks in Advance..

Regards,

Krishna.M                         

Reagan
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Try doing some investigation from your end before you ask for help and when you ask for help make sure you supply all the elements for others to help.

Regards

RB

former_member223578
Active Participant
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Hi Experts,

Presently i am facing a issue.

Attached Log file.. can you please guide me how to solve the issue..

Thanks in Advance..

Regards,

Krishna.M

divyanshu_srivastava3
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Please share SHDINST_OS.LOG.

former_member223578
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Hi Srivastava,

Please find the SHDINST_OS.LOG file

1 ETQ201 Entering upgrade-phase "PREP_INSTALL/SHDINST_OS" ("20140828155102")

2 ETQ367 Connect variables are set for standard instance access

4 ETQ399 System-nr = '05', GwService = 'sapgw05' Client = '000'

4 ETQ399 Environment variables:

4 ETQ399   dbs_mss_schema=<null>

4 ETQ399   auth_shadow_upgrade=<null>

1 ETQ206 Executing pre-phase DB specific actions.

1 ETQ200 Executing actual phase 'PREP_INSTALL/SHDINST_OS'.

4 ETQ399 Adding key:

4 ETQ399 HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\EventLog\Application\SAPSID_10

4 ETQ399 Setting value:

4 ETQ399 HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\EventLog\Application\SAPSID_10\ImagePath

3 ETQ120 20140828155103: PID 17876 execute 'F:\SUM\SUM\abap\exe\sapstartsrv.exe -r -q -p F:\SUM\SUM\abap\system\SID\SYS\profile

\SID_DVEBMGS10_sapserver -s SID -n 10 -U .\SAPServiceSID -P <HIDDEN> -e DOMAINNAME\SIDADM', output written to 'F:\SUM\SUM\abap\log\SAPup.ECO'.

3 ETQ123 20140828155103: PID 17876 exited with status -1 (time 0.000 real)

4 ETQ399 An error occurred during the installation of the

4 ETQ399 SAP service SAPSID_10:

4 ETQ399 Possibly the password for user .\SAPServiceSID entered in phase

4 ETQ399 INITPUT was wrong. You can reset it by calling 'SAPup set stdpar'.

4 ETQ399 Try to execute SAPSTARTSRV.EXE manually using the following syntax:

4 ETQ399 F:\SUM\SUM\abap\exe\sapstartsrv.exe -r

4 ETQ399 -p F:\SUM\SUM\abap\system\SID\SYS\profile\SID_DVEBMGS10_sapserver -s SID -n 10

4 ETQ399 -U .\SAPServiceSID -P <PASSWORD> -e DOMAINNAME\SIDADM

4 ETQ399 and check if the service SAPSID_10 can be stopped and restarted.

1EETQ399 Last error code set is: Process F:\SUM\SUM\abap\exe/sapstartsrv.exe exited with -1, see 'F:\SUM\SUM\abap\log\SAPup.ECO' for details

1EETQ204 Upgrade phase "SHDINST_OS" aborted with severe errors ("20140828155103")

Thanks in Advance..

Regards,

Krishna.M

divyanshu_srivastava3
Active Contributor
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Hi Krishna,

Thanks for the logs.

The above log says to start sapstratsrv manually using syntax mentioned.

That should resolve this issue.

Regards

former_member223578
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Hi Srivastava,

Thanks for your quick response.. Can you please let me know which profile path i have to select there..

I have tried with Drive:\usr\sap\SID\SYS\profile but it is getting an error.

Plz let me know what details i have to maintain there..

Regards,

Krishna

divyanshu_srivastava3
Active Contributor
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Hi Krishna,

1st, try to check SAPSID_10 service in services.msc - stop it and then restart it.

Else,

Issue below command in command prompt.


F:\SUM\SUM\abap\exe\sapstartsrv.exe -r -p F:\SUM\SUM\abap\system\SID\SYS\profile\SID_DVEBMGS10_sapserver -s SID -n 10 -U .\SAPServiceSID -P <PASSWORD> -e DOMAINNAME\SIDADM

Regards

former_member223578
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Hi Srivastava,

I have restarted the SAPSID_10 service in services.msc and run the above command, it displayed the below wizard

After providing the above details it ran into an error

Can you please let me know what i have to provide there..

Regards,

Krishna.M

divyanshu_srivastava3
Active Contributor
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Hi Krishna,

In profile section of above section, please give


F:\SUM\SUM\abap\system\SID\SYS\profile\SID_DVEBMGS10_sapserver

Regards,

Divyanshu

former_member223578
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Hi Srivastava,

Thanks for your support.. It took the profile path but i have tired with the user SAPserviceSID and SIDADM, its not accepting the username..Getting the Account name is invalid..

Regards,

Krsihna.M

divyanshu_srivastava3
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Did you try giving domain name ?

former_member223578
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Hi Srivastava,

I had tried with domain name also.. but no luck

Regards,

Krishna.M

divyanshu_srivastava3
Active Contributor
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Why is the instance number 5 ? It should be 10.

Please maintain entries correctly as per the command.

Then try to update.

Regards

former_member223578
Active Participant
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Hi Srivastava,

Thanks for your valuable support.. i have assigned instance number as 20 and restarted the process again. The issue has resolved.

once again thank you very much..

Regards,

Krishna.M

former_member223578
Active Participant
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Hi Srivastava,

Presently i am facing an error in Execution Phase. When i try to delete the sapstartsrv.exe getting file

is opened is SAPSID_10. I gave all permissions to the folder. Still facing same issue.

  

Can you please let me know how to move forward..

Regards,

Krishna.M

Reagan
Advisor
Advisor
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Stop the service from services.msc and delete the file.

Regards

RB

divyanshu_srivastava3
Active Contributor
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Hi Krishna,

As you can see issue is with permission. So, goto services.msc and find SAPSID_10 service, stop it and delete it.

Then retry the stage.

Regards,

Divyanshu

former_member223578
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Hi Experts,

Our issue has been resolved. We have placed the latest R3trans.sar file in Download directory i.e. EPS/In. The Upgrade is going on smoothly...

Thanks all for helping us..

Regards,

Krishna.M

Reagan
Advisor
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As you have a history of not closing the threads I suggest you to read this in order to get continuous support from other members.

Good Luck

RB

former_member223578
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Hi RB,

Surely i will close this thread after the completion of my upgrade..

once again thanks for helping us..

Regards,

Krishna.M

Reagan
Advisor
Advisor
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In fact I was referring to all the threads you have created on SCN as they were never closed.

Marking the correct answer and closing the thread will help others who hits the same issue and are searching the forum for an answer.

Regards

RB

Former Member
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Hi

what is the operating system you are using ?

and please check the host entries ..

specially with the Host entries with Loghost .

have you done installation on Physical host or Virtual host .

please try to put your SID's host entries above all and try ,

all the best .

Regards

Dishant

former_member223578
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Hi Dishant,

We have maintained the host entries perfectly and we have done installation on Physical host.

OS: Windows server 2008 - 64 bit

Regards,

Krishna.M

Reagan
Advisor
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Hello Krishna

Open an explorer window and enter \\unallocated\sapmnt\trans\tmp in the address field at the top.

If that fails then check the contents of \\unallocated\sapmnt\trans and if there is no tmp directory then create it manually. Also try providing full permissions to the directory and see if that helps.

Regards

RB

former_member182657
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Hi Krishan,

Also check for SAP Note   201199 - Cannot access file &

Regards,

Gaurav

former_member223578
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Hi Gaurav,

we have gone through the note 201199 and maintained the Dir_Trans and transdir parameters. But still also the problem exists.

Regards,

Krishna.m

former_member182657
Active Contributor
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Hi M,

Please check for


Error Message: File '\\unallocated\sapmnt\trans\tmp' does not exist: The network path was not found.

Are you able to access the above mentioned location ? First confirm about the accessibility of the location with relevant permissions.

Regards,

Gaurav

former_member223578
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Hi Rana,

We are able to access the path using location \\Hostname\sapmnt\trans but as it shows        \\unallocated\sapmnt\trans\tmp, we dont understand why it is showing "unallocated" in place of Hostname.

Can you please let us know how to resolve the issue..

Regards,

Krishna.M

former_member182657
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Hi Krishna,

Are you able to access \\hostname only ? Please confirm.Also share host entries from /etc/hosts.

Regards,

Gaurav

former_member223578
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Hi Gaurav,

Yes, we are able to access with the hostname only. The host entries from etc/hosts we maintained are

<Ip address>   <hostname> SAPTRANSHOST

Regards,

Krishna.M

divyanshu_srivastava3
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Hi Krishna,

1st Check the permission for user for tmp and trans directory and share results.

former_member223578
Active Participant
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Hi Srivastava,

Thanks for your quick response.. we gave full permissions to the tmp and trans directory.Still facing the issue.

Regards,

Krishna.M

divyanshu_srivastava3
Active Contributor
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Anyway,  share the logs and check your network share permissions and set DIR_TRANS variable/parameter.

Without logs I can't really say about the actual issue.

former_member223578
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Hi Srivastava,

The parameter Dir_Trans =  \\hostname\sapmnt\trans is also set.

Please find the log file details...

This trouble ticket was created by SAPup on 20140827084015

-------------------------------------------------------------

SAPup broke during phase INITPUT_PRE in module PREP_PRE_CHECK / Checks the system status

Error Message: File '\\unallocated\sapmnt\trans\tmp' does not exist: The network path was not found.

'\\unallocated\sapmnt\trans\tmp' is not a directory.

Read access to directory \\unallocated\sapmnt\trans\tmp denied.

Write access to directory \\unallocated\sapmnt\trans\tmp denied.

Errors found while checking transport directory '\\unallocated\sapmnt\trans' obtained from system profiles

-------------------------------------------------------------

-------------------------------------------------------------

Summary of SAPup:

-------------------------------------------------------------

SAPehpi Release: lmt_007

SAPehpi Version: SAPup release lmt_007 version 56.000

Start Release:

Target Release: not yet known

-------------------------------------------------------------

Summary of host system details:

-------------------------------------------------------------

SID: SID

Host: hostname

MS Host: hostname

GW Host: hostname

Start Path:

Kernel Path: D:\usr\sap\SID\DVEBMGS00\exe

-------------------------------------------------------------

Summary of operating system details:

-------------------------------------------------------------

OS Type: Windows NT X86_64

OS Version: 6.1

-------------------------------------------------------------

Summary of database details:

-------------------------------------------------------------

Database Type: mss

Database Version:

-------------------------------------------------------------

Summary of RFC details:

-------------------------------------------------------------

Host: hostname

GW Host: hostname

Client: 000

Destination: SID

Language: E

System No.: 00

-------------------------------------------------------------

-------------------------------------------------------------

Regards,

Krishna.M

divyanshu_srivastava3
Active Contributor
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Hi Krishna,

Have a look at these two treads and see how permissions were missing and then corrected.

Also, check dir_trans is correctly maintained in instance profile.

Regards

divyanshu_srivastava3
Active Contributor
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Hi,

Did you check what I have asked you above ?

Regards,

Divyanshu

divyanshu_srivastava3
Active Contributor
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All you need to check are above thing with SAPTRANSHOST with SAPMNT share permission.

DIR_TRANS = \\$(SAPGLOBALHOST)\sapmnt\trans and TRANSDIR

Have you configured TMS ?

That's it..!!