Unable to change document owner

[Former Member]

Hi All,

• I am trying to change document owner of Master Agreement via Contracts.xls file.

        I am getting below error:

        # Record 1. Warning: the item Rama Kishore referenced in column DOC_OWNER_USER could not be found

• Also, I went through various posts and as mentioned in one of the post to assign "Document Owner" role using "user account.xls". But still I was not able to see this role in Security Tab of my user account.

• Another post says to use a template with following fields

       # Field

       # CLASS_NAME

       # PARENT_EXTERNAL_ID

       # PARENT_UNIQUE_DOC_NAME

       # LOOKUP_PRINCIPAL

       # LOOKUP_COLLABORATOR_TYPE

       # LOOKUP_COLLABORATOR_ROLE

       # PRINCIPAL

       # COLLABORATOR_TYPE

       # COLLABORATOR_ROLE

       # REPRESENTING

       # USAGE

       # SILENT

       but it gives error:

       # Failed: object 1: The object referenced in column DOC_TYPE could not be found.

Please guide me on how to change document owner of an Master Agreement.

Thanks,

Saloni

[kushagra_agrawal · Accepted solution]

HI Saloni,

Try to import the sample workbook  with your Data which I have sent to your email id. While importing select the object type as Master Agreement. Also make sure the user which you are trying to update should be available in the System.

Let me know if it works.

Thanks,

Kushagra A

[Former Member · Accepted solution]

Hi Kushagra,

I havnt received the workbook. Please share on my email saloni15@gmail.com

Thanks,

Saloni

[kushagra_agrawal · Accepted solution]

Hi Saloni,

Kindly check now.

Thanks,

kushagra A

[Former Member · Accepted solution]

Hi Kushagra,

I am also getting the same error, i checked the user and he is not inactive also i had selected the object type as " Master Agreement" still same error.

kindly help

Thanks

Kanchan

[kushagra_agrawal · Accepted solution]

HI Kanchan,

Can you share the workbook which you are importing?

Thanks,

Kushagra A