Menu "Actions" disabled (greyed out)

[former_member669881]

Dear experts,

we face a very interesting experience in transaction SM_CRM:

We want to put an incident to the status "Successfully Tested".

We click on the button "Edit" in the incident, but the button "Actions" remains greyed out (disabled).

That means, we cannot choose the action "Test OK".

Any ideas, on how to activate the "Actions" button, or why it is disabled?

Many thanks,

Calin

[Former Member · Accepted solution]

Hi

have checked proper authorizations given to the ID you are using for the action

please have a look at the SU53 after you run the transaction .  it will help you identify the authorization issue if it is there.

Regards

Dishant pathak

[VJain]

Hi Calin,

Please check the following KBA:

1820635 - How to analyze errors when changing the status of a ChaRM

Document

Thanks

Vikram

[former_member669881]

Thank you both for your answers!

It turned out that the next status of the incident was set using the Service Report and the problem is known,  but the resposible is now on vacation. When he returns, he will repair this status problem.