Integrations between service desk and other ITSM tools

[Former Member]

Hi Experts,

Is it possible to integrate servicedesk with other ITSM tools like Remedy? What are configurations needed? Also does service desk allows to create incidents from emails without using Interaction center?

regards,

Rosh

[Former Member · Accepted solution]

Hi Rosh,

For email incident creation check the below link

E-MAIL INBOUND CONFIGURATION- ALM: Incident Management - SAP IT Service Management on SAP Solution M...

Solution manager Service Desk Integration with third party service desk - SAP Solution Manager - Sec...

http://wiki.scn.sap.com/wiki/display/SAPITSM/ITSM+Information+and+Overview

Rg,

Karthik

[Former Member · Accepted solution]

Hi Karthik,

Thanks for the reply! Do I need an ERMS licence for Email incident creation?

regards,

Rosh