cancel
Showing results for 
Search instead for 
Did you mean: 

Frequently getting issue in queues

former_member650013
Participant
0 Kudos

Hi Gurus,

Can any body tell me the resolution for one of the issue which we are currently facing is 'object is locked by this user xxxxx" we are getting in smq2 of

ecc system so we are resolving this issue by resetting the status of queue so it is working fine when we do this activity so again after few hours again

we are getting so whom do we contact to resolve this issue as a pi consultant im manually processisng all these activities for every hour , can any body give the suggestion for this.

Accepted Solutions (0)

Answers (2)

Answers (2)

Former Member
0 Kudos

Hi,

A temp solution that might help you while you try and sort out the problem. Is to schedule these jobs to restart the queues every 15min or 60min so it can start processing again. Please also have a look in SM12 when to see what locks there are.

Regards,

Jannus Botha

Former Member
0 Kudos

Hi Madhu,

Is the user is service user or dialog user. Generally, we set with Service user, which does work properly.

Else, if you are using a dialog user then you need to check with the Security or Basis team.

Thanks,

former_member650013
Participant
0 Kudos

Hi Hanumantha rao,

Thanks for your quick reply

sorry my issue is object request is locked by the user job_schedular some times and object request is locked by userre1p100 and ihave checked this with security people they said that that is communication user.

Former Member
0 Kudos

Check whether the user is used for any other transactions in the system. That might be the probable reason.

You would be able to monitor, if any objects are locked under the user in SM12 transaction.

Also, refer below blog: