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Dispatcher problem

jordi_candel
Explorer

on ‎08-09-2014 9:26 AM

0 Kudos

Hi guys,

I have an issue with an EHP7 System. This system was working fine but suddenly when I try to start the SAP system via SAPMMC the "dis+work.EXE" process state gets yellow:

disp+work.EXE            Dispatcher            Request handling without progress

Log information in the trace file:

SAP HA Trace: FindClusterResource: OpenCluster failed: 1753 [D:/depot/bas/741_REL/src/proj/sapha/sapwinha.cpp, line 214]

SAP HA Trace: SAP_HA_FindSAPInstance returns: SAP_HA_FAIL [D:/depot/bas/741_REL/src/proj/sapha/sapwinha.cpp, line 936]

Log information in the dev_disp log file:

Sat Aug 09 09:54:11 2014

DpUpdateStatusFile: state=YELLOW, reason=Server in state STARTING

Sat Aug 09 09:54:12 2014

DpUpdateStatusFile: state=YELLOW, reason=Request handling without progress

Any idea why the system is not starting anymore?

Thanks

Goluef

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jordi_candel
Explorer
‎08-09-2014 9:56 AM
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DEV_DISP LOG:

---------------------------------------------------

trc file: "dev_disp", trc level: 1, release: "741"

---------------------------------------------------

sysno      00

sid        ECC

systemid   562 (PC with Windows NT)

relno      7410

patchlevel 0

patchno    11

intno      20020600

make       multithreaded, Unicode, 64 bit, optimized

profile    #############################################

pid        3380

Sat Aug 09 09:53:06 2014

kernel runs with dp version 197000(ext=117000) (@(#) DPLIB-INT-VERSION-197000-UC)

length of sys_adm_ext is 500 bytes

***LOG Q00=> DpSapEnvInit, DPStart (00 3380) [dpInit.c     574]

  shared lib "dw_xml.dll" version 11 successfully loaded

  shared lib "dw_xtc.dll" version 11 successfully loaded

  shared lib "dw_stl.dll" version 11 successfully loaded

  shared lib "dw_gui.dll" version 11 successfully loaded

  shared lib "dw_mdm.dll" version 11 successfully loaded

  shared lib "dw_rndrt.dll" version 11 successfully loaded

  shared lib "dw_abp.dll" version 11 successfully loaded

DpCheckMulticast: check of IP v4 multicast address o.k.

rdisp/softcancel_sequence :  -> 0,5,-5

use internal message server connection to port 3901

rdisp/shutdown/disable_login : 0

rdisp/snapshot(CREATE): DP_CS_RESOURCES_EXHAUSTED

rdisp/snapshot(PERIOD):300 sec

rdisp/snapshot(LINES):10000 lines

DpCommonParamInit: rdisp/core_file_size = default --> no change

Sat Aug 09 09:53:11 2014

*** WARNING => DpNetCheck: NiAddrToHost(1.0.0.0) took 5 seconds

***LOG GZZ=> 1 possible network problems detected - check tracefile and adjust the DNS settings [dpxxtool2.c  4952]

MtxInit: 30000 0 0

DpIPCInit2: write dp-profile-values into sys_adm_ext

DpIPCInit2: start server >#######                       <

DpShMCreate: alloate/attach shared memory (mode=CREATE)

DpShMCreate: sizeof(wp_adm) 22848 (1088)

DpShMCreate: sizeof(tm_adm) 49394544 (245744)

DpShMCreate: sizeof(ca_adm) 432000 (72)

DpCommTableSize: max/headSize/ftSize/tableSize=500/16/7464064/7583152

DpShMCreate: sizeof(comm_adm) 7583152 (14912)

DpSlockTableSize: max/headSize/ftSize/fiSize/tableSize=0/0/0/0/0

DpShMCreate: sizeof(slock_adm) 0 (296)

DpFileTableSize: max/headSize/ftSize/tableSize=0/0/0/0

DpShMCreate: sizeof(file_adm) 0 (80)

DpSockTableSize: max/headSize/ftSize/tableSize=500/16/520064/520080

DpShMCreate: sizeof(sock_adm) 520080 (1016)

DpShMCreate: sizeof(vmc_adm) 0 (3208)

DpShMCreate: sizeof(wall_adm) (ft=41664/fi=67472/hd=64/rec=192)

DpShMCreate: sizeof(amc_rec_adm) (ft=86464/fi=67472/hd=64/rec=416)

DpShMCreate: sizeof(websocket_adm) (ft=25664/hd=64/rec=232)

DpShMCreate: sizeof(gw_adm) 64

DpShMCreate: sizeof(j2ee_adm) 3936

DpShMCreate: SHM_DP_ADM_KEY (addr: 00000000116B0050, size: 58350720)

DpShMCreate: allocated sys_adm at 00000000116B0250

DpShMCreate: allocated wp_adm_list at 00000000116C1CE0

DpShMCreate: allocated wp_adm at 00000000116C2000

DpShMCreate: allocated tm_adm_list at 00000000116C7B40

DpShMCreate: allocated tm_adm at 00000000116C7D80

DpShMCreate: allocated ca_adm at 00000000145E32F0

DpShMCreate: allocated comm_adm at 000000001464CC70

DpShMCreate: system runs without slock table

DpShMCreate: allocated sock_adm at  0000000014D88420

DpShMCreate: allocated vmc_adm_list at 0000000014E075B0

DpShMCreate: system runs without VMC

DpShMCreate: allocated gw_adm at 0000000014E07850

DpShMCreate: allocated j2ee_adm at 0000000014E07A90

DpShMCreate: allocated ca_info at 0000000014E08BF0

DpShMCreate: allocated wall_adm (ft) at 0000000014E08E30

DpShMCreate: allocated wall_adm (fi) at 0000000014E132F0

DpShMCreate: allocated wall_adm (head) at 0000000014E23C80

DpShMCreate: allocated amc_rec_adm (ft) at 0000000014E23EC0

DpShMCreate: allocated amc_rec_adm (fi) at 0000000014E39280

DpShMCreate: allocated amc_rec_adm (head) at 0000000014E49C10

DpShMCreate: allocated websocket_adm (ft) at 0000000014E49E50

DpShMCreate: allocated websocket_adm (head) at 0000000014E50490

DpShMCreate: initialized 21 eyes

DpSysAdmIntInit: initialize sys_adm

Scheduler info

--------------

WP info

  #dia     = 10

  #btc     = 0

  #standby = 0

  #max     = 21

General Scheduler info

  preemptionInfo.isActive           = true

  preemptionInfo.timeslice          = 500

  preemptionInfo.checkLoad          = true

Prio Class High

  maxRuntime[RQ_Q_PRIO_HIGH]     = 600 sec

  maxRuntimeHalf[RQ_Q_PRIO_HIGH] = 300 sec

Prio Class Normal

  maxRuntime[RQ_Q_PRIO_NORMAL]           = 3600 sec

  maxRuntimeHalf[RQ_Q_PRIO_NORMAL]       = 1800 sec

  maxTicketsForPrio[RQ_Q_PRIO_NORMAL]    = 8

  withPrioTickets[RQ_Q_PRIO_NORMAL]      = true

Prio Class Low

  maxRuntime[RQ_Q_PRIO_LOW]           = infinite

  maxRuntimeHalf[RQ_Q_PRIO_LOW]       = infinite

  maxTicketsForPrio[RQ_Q_PRIO_LOW]    = 8

  withPrioTickets[RQ_Q_PRIO_LOW]      = true

DpCommAttachTable: attached comm table (header=000000001464CC70/ft=000000001464CC80/fi=0000000014D6B100)

DpSockAttachTable: attached sock table (header=0000000014D88420/ft=0000000014D88430)

MBUF state OFF

DpCommInitTable: init table for 500 entries

DpSockInitTable: init table for 500 entries

EmInit: MmSetImplementation( 2 ).

MM global diagnostic options set: 0

<ES> client 21 initializing ....

<ES> EsILock: use Semphore 33 for locking

<ES> block size is 4096 kByte.

<ES> Info: em/initial_size_MB( 5734MB) not multiple of em/blocksize_KB( 4096KB)

<ES> Info: em/initial_size_MB rounded up to 5736MB

<ES> Info: disclaim threshold = 0 MB

<ES> Info: disclaim coasting/alloc = 300 s

<ES> Info: disclaim coasting/free = 0 s

<ES> Info: blockdisclaimsize_KB = 0 KB

Using implementation view

<EsNT> Using memory model view.

<EsNT> Memory Reset disabled as NT default

<ES> 1433 blocks reserved for free list.

ES initialized.

mm.dump: set maximum dump mem to 96 MB

rdisp/calculateLoadAverage : 1

***LOG Q0K=> DpMsAttach, mscon ( #########)[dpMessageSer 1637]

DpStartStopMsg: send start message (myname is >#####_ECC_00                           <)

DpStartStopMsg: start msg sent to message server o.k.

MBUF state LOADING

MPI: dynamic quotas disabled.

MPI init: pipes=4000 buffers=6395 reserved=1918 quota=10%

CCMS: SemInMgt: Semaphore Management initialized by AlAttachShm_Doublestack.

CCMS: SemInit: Semaphore 38 initialized by AlAttachShm_Doublestack.

DpCheckPreemptionTicker: created thread for DpPremptionTicker

DpMBufHwIdSet: set Hardware-ID

***LOG Q1C=> DpMBufHwIdSet [dpxxmbuf.c   1140]

MBUF state ACTIVE

DpMBufTypeMod: MBUF component UP (event=MBUF_DPEVT_UP)

DpMsgProcess: 1 server in MBUF

DpMsCheckServices()

DpMsCheckServices: send DpDelService(J2EE) to msgserver

DpMsgProcess: MBUF state is MBUF_ACTIVE

DpMBufReset: state = MBUF_PREPARED

Sat Aug 09 09:54:11 2014

DpUpdateStatusFile: state=YELLOW, reason=Server in state STARTING

Sat Aug 09 09:54:12 2014

DpUpdateStatusFile: state=YELLOW, reason=Request handling without progress

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Sriram2009
Active Contributor
‎08-09-2014 9:39 AM
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Hi

1. Is it Windows Cluster Environment? could you paste full log of Dispatcher.

2. You database instance on?

BR

SS

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Reagan
Product and Topic Expert
Product and Topic Expert
‎08-09-2014 9:34 AM
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Check whether the database is running.

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jordi_candel
Explorer
‎08-09-2014 9:52 AM
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It does not seem to be running:

I have 4 entries in my task Manager under Services:

SAP DBTech-ECC(slow)                  MAXDB: ECC(slow)                  Stopped

SAP DBTech-ECC                          MAXDB: ECC                            Running

SAP DBTEch-.M790812(slow)         MAXDB: .M790812 (slow)            Stopped

SAP DBTEch-.M790812                 MAXDB: .M790812                      Stopped

divyanshu_srivastava3
Active Contributor
‎08-09-2014 9:55 AM
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Then stop every thing, start you maxDB and then SAP

refer: Note 1020860 - MaxDB/SAPDB Database does not start

divyanshu_srivastava3
Active Contributor
‎08-09-2014 10:01 AM
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And also you can refer:

1875264 - SAP does not start in Windows systems with MaxDB: XUSER problem

Reagan
Product and Topic Expert
Product and Topic Expert
‎08-09-2014 6:29 PM
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Check for MaxDB log and data area space issues.

divyanshu_srivastava3
Active Contributor
‎08-09-2014 9:32 AM
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Hi,

I think you have an high availability setup.

Can you share more on this.

And upload dev_disp, dev_ms and dev_w0 log files

Also share OS DB and other setup details

and yes, your kernel level, as an update can resolve it.

Try to disable firewall - and try again.

Refer-1950465 - Request handling without progress

1896188 - Yellow ABAP instance: Request handling without progress

Divyanshu

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divyanshu_srivastava3
Active Contributor
‎08-09-2014 9:38 AM
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Aslo, check your database logs, hope it's running and SAP/DB services are started in windows - services.msc

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