Error During installation of ECC 6.0 EHP5 on windows and Oracle

[Former Member]

Dear All,

I am facing an error at the Phase 1 of installation i.e creating users.

Creating account Domain

\SAP_SID_GlobalAdmin for system SID,

Please provide your sugegstions on this ASAP.

OS: Windows Server 2008

Database: Oracle 11g

SAP: ECC 6.0 EHP5

Error details :

An error occurred while processing option SAP Business Suite 7i 2010 > Enhancement Package 5 for SAP ERP 6.0 > SAP Application Server ABAP > Oracle > Central System > Central System( Last error reported by the step: System call failed. Error -2147024891 (Access is denied. ) in execution of system call 'IADsGroup::SetInfo' with parameter (), line (976) in file (d:\depot\bas\720_rel\bc_720-2_rel\gen\optu\ntamd64\ins\sapinst\impl\src\syslib\synxcgroup.cpp), stack trace: d:\depot\bas\720_rel\bc_720-2_rel\gen\optu\ntamd64\ins\sapinst\impl\src\ejs\ejscontroller.cpp: 181: EJSControllerImpl::executeScript() d:\depot\bas\720_rel\bc_720-2_rel\gen\optu\ntamd64\ins\sapinst\impl\src\ejs\jsextension.hpp: 891: CallFunctionBase::call() d:\depot\bas\720_rel\bc_720-2_rel\gen\optu\ntamd64\ins\sapinst\impl\src\osmod\iaxxbaccount.cpp: 85: CIaOsAccount::createGroup_impl() d:\depot\bas\720_rel\bc_720-2_rel\gen\optu\ntamd64\ins\sapinst\impl\src\syslib\synxcaccmg.cpp: 190: PSyGroupInt CSyAccountMgtImpl::createGroup(iastring sName, iastring sSID, ISyProgressObserver*) const d:\depot\bas\720_rel\bc_720-2_rel\gen\optu\ntamd64\ins\sapinst\impl\src\syslib\syxxccache.cpp: 244: CSyAccountCache::getGroupImpl(name="NMCORP\SAP_BRT_GlobalAdmin", sid="", create=true, ISyAccountMgt::eAccountType, ISyProgressObserver* ) d:\depot\bas\720_rel\bc_720-2_rel\gen\optu\ntamd64\ins\sapinst\impl\src\syslib\synxcgroup.cpp: 54: CSyGroupImpl::CSyGroupImpl(NMCORP\SAP_BRT_GlobalAdmin, , bool bCreate) d:\depot\bas\720_rel\bc_720-2_rel\gen\optu\ntamd64\ins\sapinst\impl\src\syslib\synxcgroup.cpp: 828: CSyGroupImpl::addToOS(ISyProgressObserver* pObserver) .). You can now:

• Choose Retry to repeat the current step.
• Choose Log Files to get more information about the error.
• Stop the option and continue with it later.

Log file:

TRACE      2014-08-08 14:17:59.293 [iaxxclib.cpp:174]
           CLib::load()
Opened C:\Users\brtadm\AppData\Local\Temp\2\sapinst_exe.3932.1407503864\\sylib722.dll

TRACE      2014-08-08 14:17:59.293
exe dir is C:\Users\brtadm\AppData\Local\Temp\2\sapinst_exe.3932.1407503864

TRACE      2014-08-08 14:17:59.512
MessageLib initialized successfully.

INFO       2014-08-08 14:17:59.527 [synxcpath.cpp:798]
           CSyPath::createFile() lib=syslib module=syslib
Creating file C:\Users\brtadm\AppData\Local\Temp\2\sapinst_exe.3932.1407503864\dev_sap_kernel_test_08_Aug_2014_14_17_59.

INFO       2014-08-08 14:17:59.527 [synxcfile.cpp:368]
           CSyFileImpl::removeEx(ISyFSErrorHandler * pErrorHandler)
           lib=syslib module=syslib
Removed file C:\Users\brtadm\AppData\Local\Temp\2\sapinst_exe.3932.1407503864\dev_sap_kernel_test_08_Aug_2014_14_17_59.

TRACE      2014-08-08 14:17:59.543 [syxxclogbook.cpp:211]
           PSyLogBook::initSAPKernelTracing(int traceLevel, const CSyPath & filePath)
           lib=syslib module=syslib
Initialized SAP kernel tracing to file C:\Users\brtadm\AppData\Local\Temp\2\sapinst_exe.3932.1407503864\dev_sap_kernel

TRACE      2014-08-08 14:17:59.543 [csicomponentsetmanager.cpp:111]
           CSiComponentSetManager::readFrameworkJslib()
Reading framework jslib.

TRACE      2014-08-08 14:18:00.981 [iaxxclib.cpp:174]
           CLib::load()
Opened C:\Users\brtadm\AppData\Local\Temp\2\sapinst_exe.3932.1407503864\iaguieng722.dll

TRACE      2014-08-08 14:18:00.981 [syxxclogbook.cpp:211]
           PSyLogBook::initSAPKernelTracing(int traceLevel, const CSyPath & filePath)
           lib=syslib module=syslib
Initialized SAP kernel tracing to file dev_sap_kernel

TRACE      2014-08-08 14:18:00.996
Waiting for client connection (1)

TRACE      2014-08-08 14:18:06.684 [synxcuser.cpp:2083]
           CSyUserImpl::isExistingOnOS() lib=syslib module=syslib
existence check for user brtadm returned true.

TRACE      2014-08-08 14:18:06.684 [syxxccache.cpp:419]
           CSyAccountCache::addToCache(const IaPtr<CSyAccountImpl> account)
           lib=syslib module=syslib
inserted account (brtadm, S-1-5-21-575922271-569720141-4272231626-387102, USER) into the accountcache.

TRACE      2014-08-08 14:18:06.684 [synxccuren.cpp:901]
           CSyCurrentProcessEnvironmentImpl::setEnvironmentVariable(const iastring & 'SAPINST_JRE_HOME', const iastring & 'C:/Users/brtadm/AppData/Local/Temp/2/sapinst_exe.3932.1407503864/jre')
           lib=syslib module=syslib
Environment variable SAPINST_JRE_HOME set to value 'C:/Users/brtadm/AppData/Local/Temp/2/sapinst_exe.3932.1407503864/jre'.

INFO       2014-08-08 14:18:07.716 [synxcpath.cpp:798]
           CSyPath::createFile() lib=syslib module=syslib
Creating file C:\Users\brtadm\AppData\Local\Temp\2\sapinst_exe.3932.1407503864\dev_sap_kernel_test_08_Aug_2014_14_18_07.

INFO       2014-08-08 14:18:07.716 [synxcfile.cpp:368]
           CSyFileImpl::removeEx(ISyFSErrorHandler * pErrorHandler)
           lib=syslib module=syslib
Removed file C:\Users\brtadm\AppData\Local\Temp\2\sapinst_exe.3932.1407503864\dev_sap_kernel_test_08_Aug_2014_14_18_07.

TRACE      2014-08-08 14:18:08.216
exe dir is C:/Users/brtadm/AppData/Local/Temp/2/sapinst_exe.3932.1407503864

INFO       2014-08-08 14:18:08.247 [synxcpath.cpp:798]
           CSyPath::createFile() lib=syslib module=syslib
Creating file C:\Program Files\sapinst_instdir\x.

INFO       2014-08-08 14:18:08.247 [synxcfile.cpp:368]
           CSyFileImpl::removeEx(ISyFSErrorHandler * pErrorHandler)
           lib=syslib module=syslib
Removed file C:\Program Files\sapinst_instdir\x.

TRACE      2014-08-08 14:18:08.247 [iaxxclib.cpp:174]
           CLib::load()
Opened C:\Users\brtadm\AppData\Local\Temp\2\sapinst_exe.3932.1407503864\iakdblib722.dll

TRACE      2014-08-08 14:18:08.247

SAPinst build information:
--------------------------
abi version:   722
make variant:  720_REL
build:         1453085
compile time:  Nov 28 2013 17:52:45
make type:     optU
codeline:      720-2_REL
platform:      NTAMD64
Exe directory: C:\Users\brtadm\AppData\Local\Temp\2\sapinst_exe.3932.1407503864

regards
Rakesh

[Former Member]

Dear  All,

Done the changes as sugegsted, but still no results.

please suggest .

regards

Rakesh

[divyanshu_srivastava3]

So, now create SAP_SID_GlobalAdmin manually.

Your error will not come.

[divyanshu_srivastava3]

In this group add SIDADM and SAPServiceSID.

[divyanshu_srivastava3]

is it resolved after doing above steps ?

[divyanshu_srivastava3]

Any updates ??

[Former Member]

Hi Rao,

    Change owner and permission to the regedit give full acces control. Because windows 2008 have many restrictions

regards,

Karthikeyan Palani

[Sriram2009]

Hi Rao

1.  SIDADM & SAPServiceSID user ids as part of local administrator group?

    Create the new global group  in Domain SAP_<SAPSID>_GlobalAdmin  and add both user ids in that group

2. In which user id you are starting the installation? start the installation from administrator

Regards

Ram

[Former Member]

Hi Sriram,

I have created a Global  group and added the  SIDADM adn SAPServiceSID users in the group.

i am running the installation through SIDADM User.

thanks & regards

Rakesh

[divyanshu_srivastava3]

Run as domain administrator user

[divyanshu_srivastava3]

Hi Rakesh,

Did you run the setup as Administrator ?

Also, can you share logs from log and tmp folder.

Divyanshu

[divyanshu_srivastava3]

Refer this thread:

[Former Member]

Dear Divya,

please find the log details.

TRACE      2014-08-08 14:17:59.293 [iaxxclib.cpp:174]
           CLib::load()
Opened C:\Users\brtadm\AppData\Local\Temp\2\sapinst_exe.3932.1407503864\\sylib722.dll

TRACE      2014-08-08 14:17:59.293
exe dir is C:\Users\brtadm\AppData\Local\Temp\2\sapinst_exe.3932.1407503864

TRACE      2014-08-08 14:17:59.512
MessageLib initialized successfully.

INFO       2014-08-08 14:17:59.527 [synxcpath.cpp:798]
           CSyPath::createFile() lib=syslib module=syslib
Creating file C:\Users\brtadm\AppData\Local\Temp\2\sapinst_exe.3932.1407503864\dev_sap_kernel_test_08_Aug_2014_14_17_59.

INFO       2014-08-08 14:17:59.527 [synxcfile.cpp:368]
           CSyFileImpl::removeEx(ISyFSErrorHandler * pErrorHandler)
           lib=syslib module=syslib
Removed file C:\Users\brtadm\AppData\Local\Temp\2\sapinst_exe.3932.1407503864\dev_sap_kernel_test_08_Aug_2014_14_17_59.

TRACE      2014-08-08 14:17:59.543 [syxxclogbook.cpp:211]
           PSyLogBook::initSAPKernelTracing(int traceLevel, const CSyPath & filePath)
           lib=syslib module=syslib
Initialized SAP kernel tracing to file C:\Users\brtadm\AppData\Local\Temp\2\sapinst_exe.3932.1407503864\dev_sap_kernel

TRACE      2014-08-08 14:17:59.543 [csicomponentsetmanager.cpp:111]
           CSiComponentSetManager::readFrameworkJslib()
Reading framework jslib.

TRACE      2014-08-08 14:18:00.981 [iaxxclib.cpp:174]
           CLib::load()
Opened C:\Users\brtadm\AppData\Local\Temp\2\sapinst_exe.3932.1407503864\iaguieng722.dll

TRACE      2014-08-08 14:18:00.981 [syxxclogbook.cpp:211]
           PSyLogBook::initSAPKernelTracing(int traceLevel, const CSyPath & filePath)
           lib=syslib module=syslib
Initialized SAP kernel tracing to file dev_sap_kernel

TRACE      2014-08-08 14:18:00.996
Waiting for client connection (1)

TRACE      2014-08-08 14:18:06.684 [synxcuser.cpp:2083]
           CSyUserImpl::isExistingOnOS() lib=syslib module=syslib
existence check for user brtadm returned true.

TRACE      2014-08-08 14:18:06.684 [syxxccache.cpp:419]
           CSyAccountCache::addToCache(const IaPtr<CSyAccountImpl> account)
           lib=syslib module=syslib
inserted account (brtadm, S-1-5-21-575922271-569720141-4272231626-387102, USER) into the accountcache.

TRACE      2014-08-08 14:18:06.684 [synxccuren.cpp:901]
           CSyCurrentProcessEnvironmentImpl::setEnvironmentVariable(const iastring & 'SAPINST_JRE_HOME', const iastring & 'C:/Users/brtadm/AppData/Local/Temp/2/sapinst_exe.3932.1407503864/jre')
           lib=syslib module=syslib
Environment variable SAPINST_JRE_HOME set to value 'C:/Users/brtadm/AppData/Local/Temp/2/sapinst_exe.3932.1407503864/jre'.

INFO       2014-08-08 14:18:07.716 [synxcpath.cpp:798]
           CSyPath::createFile() lib=syslib module=syslib
Creating file C:\Users\brtadm\AppData\Local\Temp\2\sapinst_exe.3932.1407503864\dev_sap_kernel_test_08_Aug_2014_14_18_07.

INFO       2014-08-08 14:18:07.716 [synxcfile.cpp:368]
           CSyFileImpl::removeEx(ISyFSErrorHandler * pErrorHandler)
           lib=syslib module=syslib
Removed file C:\Users\brtadm\AppData\Local\Temp\2\sapinst_exe.3932.1407503864\dev_sap_kernel_test_08_Aug_2014_14_18_07.

TRACE      2014-08-08 14:18:08.216
exe dir is C:/Users/brtadm/AppData/Local/Temp/2/sapinst_exe.3932.1407503864

INFO       2014-08-08 14:18:08.247 [synxcpath.cpp:798]
           CSyPath::createFile() lib=syslib module=syslib
Creating file C:\Program Files\sapinst_instdir\x.

INFO       2014-08-08 14:18:08.247 [synxcfile.cpp:368]
           CSyFileImpl::removeEx(ISyFSErrorHandler * pErrorHandler)
           lib=syslib module=syslib
Removed file C:\Program Files\sapinst_instdir\x.

TRACE      2014-08-08 14:18:08.247 [iaxxclib.cpp:174]
           CLib::load()
Opened C:\Users\brtadm\AppData\Local\Temp\2\sapinst_exe.3932.1407503864\iakdblib722.dll

TRACE      2014-08-08 14:18:08.247

SAPinst build information:
--------------------------
abi version:   722
make variant:  720_REL
build:         1453085
compile time:  Nov 28 2013 17:52:45
make type:     optU
codeline:      720-2_REL
platform:      NTAMD64
Exe directory: C:\Users\brtadm\AppData\Local\Temp\2\sapinst_exe.3932.1407503864

regards

Rakesh

[divyanshu_srivastava3]

Login as administrator user which is on domain.

Right Click in sapinst and run as administrator

[Sriram2009]

Hi Rakesh

1. Have you disable the Firewall & UAC on Windows 2008?

2. Create a tmp folder under \usr\SAP\tmp

BR

SS