SOLMAN 7.0 - Audit log?

[Former Member]

Hi All,

I wanted to know, if there's a way to know for example, who assigned an incident to a support person, or who changed the status of an incident, all in Solution manager 7.0.?

Thanks!

[prakhar_saxena · Accepted solution]

Hi Mathias,

you can check the log of ticket in the ticket itself..check below(Display the change history of a document)

Edit Documents - SAP Solution Manager - SAP Library

Thanks

Prakhar

[Former Member · Accepted solution]

Hi Prakhar,

Thanks for your answer.

You mean in transaction data? I cannot see for example "Assigned by" under transaction data.

Also I checked that document, went to "Actions" in SOLMAN, but I was not able to see who assigned me an incident for example.

Could you please clarify?

Thanks

[prakhar_saxena · Accepted solution]

Hi Mathias

it is not under the transaction data

Please goto change history log of a ticket which is accessible from SAP menu

system will display a pop up where you will get this ...here goto message processor entered and shift towards right side...to see who did this in USER column

Regards

Prakhar

[Former Member · Accepted solution]

Do I need any special permission?

Cause if I go to "Goto" button I only see "back" option.

[prakhar_saxena · Accepted solution]

Hi Mathias,

I have now pasted screenshots for your convenience

it is under  EXTRAS MENU as shown above

Thanks

Prakhar

[Former Member · Accepted solution]

Woow,

Awesome

Thanks!