GRC Access request Escalation issue

[Former Member]

Hi,

The request is not escalation.
I configurated the MSMP stage (step 5)(1 minute for escalation) and select the agent for escalation, but not work.

My sistem is GRC 10.0 SP 15

[jonathan_yim]

Hi,

this might seem stupid, the only reason I can think of is either the workflow was not activated or the escalation was not set up via the Modify button.

I know there are 2 places to set up escalation. One is thru the Modify Task Settings and the other is Modify. Some people do it in one of them only.

I typically do it in both places cos I suspect sometimes setting it up in one of them only does not work.

JY

[Former Member]

Hi Christian

What happens to the request after 1 minute? Is there anything reported within your request Audit Log?

Did you save the changes and activate the MSMP workflow again?

[Former Member]

Hi Harinam,

After 1 minute, the request remains pending and no scaling.

Regards.

[Former Member]

Any chance of sharing the screenshot of the audit log? also a screenshot of your settings would be useful.

[FilipGRC]

Hi,

did you created a dedicated path for escalation?

You need to have it in place in order to effectively maintain escalation.

Filip

[Former Member]

Good point above, let us know if you have set the escalation to a specific stage Or any other setting. In the beginning a agent was mentioned.