Service Master Integration from ECC

[Former Member]

Hi,

We are on Extended Classic Scenario and we are wondering if we are able to use the Service Master which is replicated from the ECC and use it when creating a Service Type Shopping Cart?

We managed to get the Service Master into SRM and visible in COMMPR01 however when we raised a Service Type SC, we are unable to select the Service although the search help for the Service ID managed to return the result and once click OK, the Service ID is not in the SC. Error message "Product &1 does not exist; check your entries" /SAPSRM/PDO_SC 012.

Anyone knows if the above are possible and if yes, are there any pre-req for this to happen?

[robin_janke]

Hi,

this is standard SAP functionality. So check if there is something wrong in the master data. The number one problem: service description is not maintained in the logon language. 2nd: check if the requester is allowed to buy from the related product category.

Regards,

Robin

[Former Member]

Both checked no issue as the Service Master was replicated from ECC with EN maintained and we logon as English as well no issue. Product Category is also granted to the Creator.

Raising a normal Service SC without using the Service Master do not encounter any issue,

[Former Member]

HI

can u replicated ur material master?

ur issue is replicated sercive master?

do u using oneclinet scenario or multiple?

Regards

Elham

[Former Member]

Hi Elham,

Thanks for the reply as we have already managed to resolve the issue. The issue is due to some of the enhancement which we have done previously on the material which has caused the service master not being able to be selected into the SC. We have identified it and fix it.

Regards,

Tiang.