7.1 | Problems with System-metrics templates generation

[denny-k]

Hi experts.

I've got a few questions.

At first im facing a problem after reinstall a DAA on automatic conifguration:

System-metrics templates generation failed (cause :Unexpected error occurs in task execution. (detail: com.sap.engine.lib.xml.parser.NestedSAXParserException: Fatal Error: com.sap.engine.lib.xml.parser.ParserException: XMLParser: No data allowed here: (hex) 1a, 1b, 56(:main:, row:1, col:3)(:main:, row=1, col=3) -> com.sap.engine.lib.xml.parser.ParserException: XMLParser: No data allowed here: (hex) 1a, 1b, 56(:main:, row:1, col:3)), state:4)

I found note 1669789 where i have to check my LM-Service Level on Solman 7.1.

--> Where can i find it? In SLD i cannot see it.

Then i read that i have to apply the LM-Service patch with JSPM

--> Isnt JSPM obsolete? I think i have to use SUM? So i thought i have to do a big SPS-Update otherwise?

The other stuff in the note doesnt help. If my LM-Service is okay, do you have other ideas?

Thank you for your help!

[divyanshu_srivastava3 · Accepted solution]

I found note 1669789 where i have to check my LM-Service Level on Solman 7.1.

--> Where can i find it? In SLD i cannot see it.

Goto systeminfo from http://host:50000 to check LMservice

--> Isnt JSPM obsolete? I think i have to use SUM? So i thought i have to do a big SPS-Update otherwise?

LM-service should be updated from SUM and then you have to re-run java upgrader.

1st enable maintenance mode from agent admin.

Deploy SCA from SUM

Disable  maintenance mode from agent admin.

Run java upgrader from solman_setup

Divyanshu

[divyanshu_srivastava3 · Accepted solution]

And yes, you apply patch for LM service not support pack for same stack.

[denny-k · Accepted solution]

Thank you!

Ive found out that i have 7.10 SP10 ..

So i have to find another solution. There are no logs in DA-directory on filesystem.

DAA is up and running. Status is green in agentadmin.

[divyanshu_srivastava3]

Have you checked below note

http://service.sap.com/sap/support/notes/1839092

[denny-k]

There stands:

An error occured while processing the UME command READ_USER from agent

Thats not my error? Regards

[divyanshu_srivastava3]

You should apply the latest patch of LMservice for your SP level and try again on  'Generate system-level metrics' in step 7 'Configure Automatically'

[divyanshu_srivastava3]

goto agent admin, and goto log tab.

There select your agent and enable debug mode.

Check logs for any more information generated in debug mode.

If these is any issue with agent, you will have the information there.

[denny-k]

The note for the LM-Update isnt available at the moment.

I found missing daadms in host_profile on solman. Now i get the message:

System-metrics templates generation failed (cause :Unexpected error occurs in task execution. (detail: com.sap.engine.lib.xml.parser.NestedSAXParserException: Fatal Error: com.sap.engine.lib.xml.parser.ParserException: Incorrect encoded sequence detected at character (hex) 0x52, (bin) 1010010. Check whether the input parsed contains correctly encoded characters. Encoding used is: 'utf-8'(:main:, row:1, col:4)(:main:, row=1, col=4) -> com.sap.engine.lib.xml.parser.ParserException: Incorrect encoded sequence detected at character (hex) 0x52, (bin) 1010010. Check whether the input parsed contains correctly encoded characters. Encoding used is: 'utf-8'(:main:, row:1, col:4)), state:4)

[divyanshu_srivastava3]

Again I found one note: 1841137 - CCDB Extractor - Incorrect encoded sequence detected

This again talks about LMservice update

[denny-k]

Ok. Then i have to wait until note 1483508 is available..

It seems to me that a LMService patch is difficult.

[divyanshu_srivastava3]

Dennis, check on this issue with SAP once, as already you have faced many issues after re-installing diagnostic agent. May be a permanent solution for all these issues awaits.

Divyanshu

[denny-k]

yes, thank you.

i will give a report.

[BKoech]

did you find a solution for this issue? i am facing it now.