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Data for new Solman CRM_UI report

lijisusan_mathews
Active Contributor
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Hi,

I am new to Solman and have to develop a report for calculating the SLA deviations and percentage of work completed.

I have done the same in the Solman 7.0 where service desk uses CRM_DNO_MONITOR. I get the data from the standard report and make the necessary modifications as per my requirement. But I just realized that CRM_DNO_MONITOR and its tables are not used /filled in new Web based CRM_UI (Solman 7.1).

I found that it is getting triggered by a BSP application CRM_UI_START, but I cant figure out where the data is being fetched from. Can you gurus please help in this and shed some light on how the data is fetched, probably some background abap report / table.

Thanks and Regards,

Suzie

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
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Hi Suzie,

In ITSM report AI_CRM_PROCESS_SLA to update SLA data for incidents.

Also check the below table ,may be it will help to get the data.

AISLAIDX

AISLAIDX_CLOCK

Rg,

Karthik

lijisusan_mathews
Active Contributor
0 Kudos

These tables do not have the ticket numbers.. So I cannot use them to get the ticket details

lijisusan_mathews
Active Contributor
0 Kudos

Issue closed . Obtained data from several tables.

Answers (0)