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Resource Monitoring, Message monitoring services are not working in the SAP NW 7.4

Former Member
0 Kudos

Dear All,

We have recently installed the SAP PI 7.4 and EP 7.4 server

when we are clicking on session management in NWA of PI server we are getting below error while it is working in Portal server

We are having SP 07 in our servers

"Error while retrieving data. Before using Session Management Administrator: Check whether sap.com/objectanalyzing service is started. Check whether tc/je/trace/app application is started"

Mentioned services and applications are running.

When we check in the logs we are getting below error.

#2.#2014 08 04 18:05:24:428#+0530#Error#com.sap.itsam.session.management.model.SAP_ITSAMJavaEEGlobalSessionMngtService#

#BC-JAS-ADM-MON#sap.com/tc~je~trace~app#C0000A097087025400000000000074EB#2522551000000004#sap.com/tc~lm~itsam~ui~session~mngt~wd#com.sap.itsam.session.management.model.SAP_ITSAMJavaEEGlobalSessionMngtService#Administrator#65##2F2FEDAB1BD211E4B57A000000267DB7#508d2cf31bd311e4ce0e000000267db7#508d2cf31bd311e4ce0e000000267db7#0#Thread[HTTP Worker [@978918073],5,Dedicated_Application_Thread]#Plain##

Exception during invocation of remote MBeanServer method, target node: 2522550

[EXCEPTION]

com.sap.engine.services.jmx.exception.MBeanServerClusterException: Exception during invocation of remote MBeanServer method, target node: 2522550

        at com.sap.engine.services.jmx.ClusterInterceptor.invoke(ClusterInterceptor.java:816)

        at com.sap.pj.jmx.server.interceptor.MBeanServerInterceptorChain.invoke(MBeanServerInterceptorChain.java:367)

        at com.sap.itsam.session.management.model.SAP_ITSAMJavaEEGlobalSessionMngtService.GetOverallActiveRequests(SAP_ITSAMJavaEEGlobalSessionMngtService.java:661)

        at com.sap.itsam.session.management.model.SAP_ITSAMJavaEEGlobalSessionMngtService.aggregateSessions(SAP_ITSAMJavaEEGlobalSessionMngtService.java:135)

        at com.sap.itsam.session.management.model.SAP_ITSAMJavaEEGlobalSessionMngtService.getSessions(SAP_ITSAMJavaEEGlobalSessionMngtService.java:79)

        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

        at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)

        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)

        at java.lang.reflect.Method.invoke(Method.java:597)

        at sun.reflect.misc.Trampoline.invoke(MethodUtil.java:57)

        at sun.reflect.GeneratedMethodAccessor62.invoke(Unknown Source)

        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)

        at java.lang.reflect.Method.invoke(Method.java:597)

        at sun.reflect.misc.MethodUtil.invoke(MethodUtil.java:260)

        at com.sun.jmx.mbeanserver.StandardMBeanIntrospector.invokeM2(StandardMBeanIntrospector.java:94)

        at com.sun.jmx.mbeanserver.StandardMBeanIntrospector.invokeM2(StandardMBeanIntrospector.java:28)

        at com.sun.jmx.mbeanserver.MBeanIntrospector.invokeM(MBeanIntrospector.java:208)

        at com.sun.jmx.mbeanserver.PerInterface.getAttribute(PerInterface.java:65)

        at com.sun.jmx.mbeanserver.MBeanSupport.getAttribute(MBeanSupport.java:218)

        at com.sun.jmx.interceptor.DefaultMBeanServerInterceptor.getAttribute(DefaultMBeanServerInterceptor.java:665)

        at com.sun.jmx.mbeanserver.JmxMBeanServer.getAttribute(JmxMBeanServer.java:648)

        at com.sap.pj.jmx.server.MBeanServerImpl.getAttribute(MBeanServerImpl.java:662)

        at com.sap.pj.jmx.server.interceptor.MBeanServerWrapperInterceptor.getAttribute(MBeanServerWrapperInterceptor.java:181)

        at com.sap.engine.services.jmx.CompletionInterceptor.getAttribute(CompletionInterceptor.java:449)

        at com.sap.pj.jmx.server.interceptor.BasicMBeanServerInterceptor.getAttribute(BasicMBeanServerInterceptor.java:169)

        at com.sap.jmx.provider.ProviderInterceptor.getAttribute(ProviderInterceptor.java:231)

        at com.sap.engine.services.jmx.RedirectInterceptor.getAttribute(RedirectInterceptor.java:232)

        at com.sap.pj.jmx.server.interceptor.MBeanServerInterceptorChain.getAttribute(MBeanServerInterceptorChain.java:161)

        at com.sap.engine.services.jmx.MBeanServerSecurityWrapper.getAttribute(MBeanServerSecurityWrapper.java:235)

        at com.sap.engine.services.jmx.ClusterInterceptor.getAttribute(ClusterInterceptor.java:559)

        at com.sap.pj.jmx.server.interceptor.MBeanServerInterceptorChain.getAttribute(MBeanServerInterceptorChain.java:161)

        at com.sap.tc.lm.ui.itsam.session.mnt.SessionManagementModel.getSessions(SessionManagementModel.java:72)

        at com.sap.tc.lm.itsam.ui.session.mngt.sessionmngt.SessionMngtView.refreshAggregatedSessions(SessionMngtView.java:1577)

        at com.sap.tc.lm.itsam.ui.session.mngt.sessionmngt.SessionMngtView.wdDoInit(SessionMngtView.java:178)

        at com.sap.tc.lm.itsam.ui.session.mngt.sessionmngt.wdp.InternalSessionMngtView.wdDoInit(InternalSessionMngtView.java:514)

        at com.sap.tc.webdynpro.progmodel.generation.DelegatingView.doInit(DelegatingView.java:59)

        at com.sap.tc.webdynpro.progmodel.controller.Controller.initController(Controller.java:227)

        at com.sap.tc.webdynpro.progmodel.view.View.initController(View.java:731)

        at com.sap.tc.webdynpro.progmodel.controller.Controller.init(Controller.java:206)

        at com.sap.tc.webdynpro.progmodel.window.ViewManager.getView(ViewManager.java:668)

        at com.sap.tc.webdynpro.progmodel.window.ViewManager.bindRoot(ViewManager.java:563)

        at com.sap.tc.webdynpro.progmodel.window.ViewManager.init(ViewManager.java:183)

        at com.sap.tc.webdynpro.progmodel.window.InterfaceView.manageEmbeddedViewManager(InterfaceView.java:141)

        at com.sap.tc.webdynpro.progmodel.window.EmbeddedInterfaceView.onInstanceAvailable(EmbeddedInterfaceView.java:94)

        at com.sap.tc.webdynpro.progmodel.components.ComponentUsage.fireInstanceAvailable(ComponentUsage.java:936)

        at com.sap.tc.webdynpro.progmodel.components.ComponentUsage.createComponentInternal(ComponentUsage.java:425)

        at com.sap.tc.webdynpro.progmodel.components.ComponentUsage.createComponent(ComponentUsage.java:352)

        at com.sap.lm.itsam.ui.floorplan.FloorPlan.loadEmbeddedApplicationInternal(FloorPlan.java:2211)

        at com.sap.lm.itsam.ui.floorplan.FloorPlan.loadEmbeddedApplication(FloorPlan.java:449)

        at com.sap.lm.itsam.ui.floorplan.FloorPlan.init(FloorPlan.java:666)

        at com.sap.lm.itsam.ui.floorplan.FloorPlan.loadProfessionalApplication(FloorPlan.java:1214)

        at com.sap.lm.itsam.ui.floorplan.FloorPlan.navigateNFtoEmbeddedApplication(FloorPlan.java:1851)

        at com.sap.lm.itsam.ui.floorplan.wdp.InternalFloorPlan.wdInvokeEventHandler(InternalFloorPlan.java:975)

        at com.sap.tc.webdynpro.progmodel.generation.DelegatingComponent.invokeEventHandler(DelegatingComponent.java:248)

        at com.sap.tc.webdynpro.progmodel.components.Component.fireEvent(Component.java:492)

        at com.sap.tc.lm.co.ui.nwa.workcenter.overview.wdp.InternalWorkCenterOverview.wdFireEventNavigateToEmbeddedApplication(InternalWorkCenterOverview.java:315)

        at com.sap.tc.lm.co.ui.nwa.workcenter.overview.WorkCenterOverview.fireEventNavigateToEA(WorkCenterOverview.java:381)

        at com.sap.tc.lm.co.ui.nwa.workcenter.overview.wdp.InternalWorkCenterOverview.fireEventNavigateToEA(InternalWorkCenterOverview.java:222)

        at com.sap.tc.lm.co.ui.nwa.workcenter.overview.WorkCenterOverviewView.onActionNavigate(WorkCenterOverviewView.java:440)

        at com.sap.tc.lm.co.ui.nwa.workcenter.overview.wdp.InternalWorkCenterOverviewView.wdInvokeEventHandler(InternalWorkCenterOverviewView.java:221)

        at com.sap.tc.webdynpro.progmodel.generation.DelegatingView.invokeEventHandler(DelegatingView.java:142)

        at com.sap.tc.webdynpro.progmodel.controller.Action.fire(Action.java:75)

        at com.sap.tc.webdynpro.clientserver.phases.ProcessingEventPhase.doHandleActionEvent(ProcessingEventPhase.java:159)

        at com.sap.tc.webdynpro.clientserver.phases.ProcessingEventPhase.execute(ProcessingEventPhase.java:94)

        at com.sap.tc.webdynpro.clientserver.window.WindowPhaseModel.processRequestPartly(WindowPhaseModel.java:162)

        at com.sap.tc.webdynpro.clientserver.window.WindowPhaseModel.doProcessRequest(WindowPhaseModel.java:110)

        at com.sap.tc.webdynpro.clientserver.window.WindowPhaseModel.processRequest(WindowPhaseModel.java:97)

        at com.sap.tc.webdynpro.clientserver.window.WebDynproWindow.processRequest(WebDynproWindow.java:515)

        at com.sap.tc.webdynpro.clientserver.cal.AbstractClient.executeTasks(AbstractClient.java:58)

        at com.sap.tc.webdynpro.clientserver.cal.ClientApplication.doExecute(ClientApplication.java:1671)

        at com.sap.tc.webdynpro.clientserver.cal.ClientApplication.doProcessing(ClientApplication.java:1485)

        at com.sap.tc.webdynpro.clientserver.session.ApplicationSession.doApplicationProcessingStandalone(ApplicationSession.java:908)

        at com.sap.tc.webdynpro.clientserver.session.ApplicationSession.doApplicationProcessing(ApplicationSession.java:880)

        at com.sap.tc.webdynpro.clientserver.session.ApplicationSession.doProcessing(ApplicationSession.java:357)

        at com.sap.tc.webdynpro.clientserver.session.RequestManager.doProcessing(RequestManager.java:326)

        at com.sap.tc.webdynpro.serverimpl.core.AbstractDispatcherServlet.doContent(AbstractDispatcherServlet.java:87)

        at com.sap.tc.webdynpro.serverimpl.wdc.DispatcherServlet.doContent(DispatcherServlet.java:89)

        at com.sap.tc.webdynpro.serverimpl.core.AbstractDispatcherServlet.doPost(AbstractDispatcherServlet.java:62)

        at javax.servlet.http.HttpServlet.service(HttpServlet.java:754)

        at javax.servlet.http.HttpServlet.service(HttpServlet.java:847)

        at com.sap.engine.services.servlets_jsp.server.Invokable.invoke(Invokable.java:152)

        at com.sap.engine.services.servlets_jsp.server.Invokable.invoke(Invokable.java:38)

        at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:466)

        at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:210)

        at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:441)

        at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:430)

        at com.sap.engine.services.servlets_jsp.filters.DSRWebContainerFilter.process(DSRWebContainerFilter.java:38)

        at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)

        at com.sap.engine.services.servlets_jsp.filters.ServletSelector.process(ServletSelector.java:81)

        at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)

        at com.sap.engine.services.servlets_jsp.filters.ApplicationSelector.process(ApplicationSelector.java:278)

        at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)

        at com.sap.engine.services.httpserver.filters.WebContainerInvoker.process(WebContainerInvoker.java:81)

        at com.sap.engine.services.httpserver.chain.HostFilter.process(HostFilter.java:9)

        at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)

        at com.sap.engine.services.httpserver.filters.ResponseLogWriter.process(ResponseLogWriter.java:60)

        at com.sap.engine.services.httpserver.chain.HostFilter.process(HostFilter.java:9)

        at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)

        at com.sap.engine.services.httpserver.filters.DefineHostFilter.process(DefineHostFilter.java:27)

        at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)

        at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)

        at com.sap.engine.services.httpserver.filters.MonitoringFilter.process(MonitoringFilter.java:29)

        at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)

        at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)

        at com.sap.engine.services.httpserver.filters.SessionSizeFilter.process(SessionSizeFilter.java:26)

        at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)

        at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)

        at com.sap.engine.services.httpserver.filters.MemoryStatisticFilter.process(MemoryStatisticFilter.java:57)

        at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)

        at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)

        at com.sap.engine.services.httpserver.filters.DSRHttpFilter.process(DSRHttpFilter.java:43)

        at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)

        at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)

        at com.sap.engine.services.httpserver.server.Processor.chainedRequest(Processor.java:475)

        at com.sap.engine.services.httpserver.server.Processor$FCAProcessorThread.process(Processor.java:269)

        at com.sap.engine.services.httpserver.server.rcm.RequestProcessorThread.run(RequestProcessorThread.java:56)

        at com.sap.engine.core.thread.execution.Executable.run(Executable.java:122)

        at com.sap.engine.core.thread.execution.Executable.run(Executable.java:101)

        at com.sap.engine.core.thread.execution.CentralExecutor$SingleThread.run(CentralExecutor.java:328)

Caused by: com.sap.engine.services.jmx.exception.JmxConnectorException: Unable to serialize message [ JMX request (java) v1.0 len: 29 |  src: cluster target-node: 2522550 req: invoke params-number: 4 params-bytes: 0 | com.sap.default:version=3.0,type=SAP_ITSAMJ2eeCluster.SAP_ITSAMJ2eeInstance.SAP_ITSAMJ2eeNode.SAP_ITSAMJavaEESessionManagementService,cimclass=SAP_ITSAMDSRSessionMngtService,SAP_ITSAMDSRSessionMngtService.ElementName=SAP_ITSAMDSRSessionMngtService,SAP_ITSAMJ2eeCluster.Name=APD.SystemHome.minapddb,SAP_ITSAMJ2eeCluster.CreationClassName=SAP_ITSAMJ2eeCluster,SAP_ITSAMJ2eeInstance.Name=APD.InstanceID.00.SystemHome.axapd00,SAP_ITSAMJ2eeInstance.CreationClassName=SAP_ITSAMJ2eeInstance,SAP_ITSAMJ2eeNode.Name=2522550,SAP_ITSAMJ2eeNode.CreationClassName=SAP_ITSAMJ2eeNode,SAP_J2EEClusterNode=2522550 GetOverallDSRActiveActions [Ljava.lang.Object;@27c082d2 [Ljava.lang.String;@2dfe552e ]

        at com.sap.engine.services.jmx.MBeanServerConnectionImpl.invokeMbsInternal(MBeanServerConnectionImpl.java:677)

        at com.sap.engine.services.jmx.MBeanServerConnectionImpl.invoke(MBeanServerConnectionImpl.java:464)

        at com.sap.engine.services.jmx.MBeanServerConnectionSecurityWrapper.invoke(MBeanServerConnectionSecurityWrapper.java:221)

        at com.sap.engine.services.jmx.ClusterInterceptor.invoke(ClusterInterceptor.java:813)

        ... 118 more

Caused by: java.io.NotSerializableException: com.sap.itsam.session.management.model.SAP_ITSAMJavaEESessionData

        at java.io.ObjectOutputStream.writeObject0(ObjectOutputStream.java:1165)

        at java.io.ObjectOutputStream.writeArray(ObjectOutputStream.java:1359)

        at java.io.ObjectOutputStream.writeObject0(ObjectOutputStream.java:1155)

        at java.io.ObjectOutputStream.writeArray(ObjectOutputStream.java:1359)

        at java.io.ObjectOutputStream.writeObject0(ObjectOutputStream.java:1155)

        at java.io.ObjectOutputStream.writeObject(ObjectOutputStream.java:329)

        at com.sap.engine.services.jmx.RequestMessage.writeBody(RequestMessage.java:374)

        at com.sap.engine.services.jmx.Message.writeMsg(Message.java:257)

        at com.sap.engine.services.jmx.Message.getMsg(Message.java:453)

        at com.sap.engine.services.jmx.JmxServiceConnectorServerInvoker.invokeMbs(JmxServiceConnectorServerInvoker.java:47)

        at com.sap.engine.services.jmx.MBeanServerConnectionImpl.invokeMbsInternal(MBeanServerConnectionImpl.java:671)

        ... 121 more

In the same way Mesage monioring is not working in the Portal server NWA while it is working in the PI server.

Please find the below error in the portal server

Error while loading Message Monitor: Monitor Messages

Create CSS ticket in component BC-NWA-XPI 

Stack TraceSee Logs

com.sap.tc.webdynpro.services.exceptions.ApplicationFaultException: wdDoInit: exception thrown in this user coding area
Caused by: com.sap.aii.utilxi.prop.api.PropertiesException$InitFailed: Unable to read configuration data (ExchangeProfile/aii.properties)
Caused by: com.sap.rprof.dbprofiles.DBException: dbconnect.prop: failed to load properties file ./dbconnect.properties

Regards,

Accepted Solutions (0)

Answers (2)

Answers (2)

Former Member
0 Kudos

Dear Divaynshu & Sriram,

Thanks for the reply,

We have recently applied the support packs to the latest available,but the issue persists.

Our current current version of the component is as below.

LMNWABASICMBEAN1000.7.40.7.1.20140604195500

Regards,

Praveen.

divyanshu_srivastava3
Active Contributor
0 Kudos

Ho praveen,

As you are on sp 7 patch level 1 for mbeans. I think you can go for a latest patch level that is available in market place.

If this is not working, share latest trace for this issue.

Divyanshu

Former Member
0 Kudos

Dear Divyanshu,

We are already on the latest patch(i.e available in SMP) and the log shared earlier is generated after applying the support pack.

Regards,

Praveen.

divyanshu_srivastava3
Active Contributor
0 Kudos

In that case, I would request you to check with SAP 1st.

Former Member
0 Kudos

did you get a fix for this?

divyanshu_srivastava3
Active Contributor
0 Kudos

Hi,

Did you try restarting the service from NWA or telnet using “stopservice” and “startservice”.

Divyanshu

Former Member
0 Kudos

Hi Divyanshu,

We are able to restart the services from NWA with out any issues.

But still the problem persists.

Regards,

Praveen

divyanshu_srivastava3
Active Contributor
0 Kudos
Sriram2009
Active Contributor
0 Kudos

Hi Praveen

I thing you have to apply the Support package patch Kindly refer the SAP Note

1846060 - sap.com/tc~sec~ssl~ear app triggers Global Start operation

BR

SS