From knowledge Art to email error Reference Link not created

[former_member191441]

Just upgraded to Solman 7.1 SP10

When I have created a knowledge article I use "MORE - > Create follow up", select email to send the knowledge article to a user, then I get this message : "Reference Link not created as this Object Reference is not customized"

if I use and incident and I use "Create follow up", select email, I do not get this message and you can see a reference document is pulling through

What customising need to be done to get rid of the message "Reference Link not created as this Object Reference is not customized"

Any help will be appreciated

Regards

johan

[former_member264034 · Accepted solution]

Hi,

The message "Reference Link not created as this Object Reference is not

customized" is an information message. This is normal

since the reference field in activities will only contain crm

documents as objects references.

Regards,

Aidan

[former_member191441]

Thank you for the clarification