SL controller fail to start in SUM

[farkathulla_cikkanther]

Hello Friends,

SL controller is fail to start. please find the log

There is insufficient memory for the Java Runtime Environment to continue.

# Native memory allocation (malloc) failed to allocate 32752 bytes for ChunkPool::allocate. Out of swap space or heap resource limit exceeded (check with limits or ulimit)?

# Possible reasons:

#   The system is out of physical RAM or swap space

#   In 32 bit mode, the process size limit was hit

# Possible solutions:

#   Reduce memory load on the system

#   Increase physical memory or swap space

#   Check if swap backing store is full

#   Use 64 bit Java on a 64 bit OS

#   Decrease Java heap size (-Xmx/-Xms)

#   Decrease number of Java threads

#   Decrease Java thread stack sizes (-Xss)

#   Set larger code cache with -XX:ReservedCodeCacheSize=

# This output file may be truncated or incomplete.

#

#  Out of Memory Error (d:/depot/bas/sapjvm/61_REL/src/6/hotspot/src/share/vm/memory/allocation.cpp:248), pid=4480, tid=8768

#

# JRE version: Java(TM) SE Runtime Environment (6.0_75-b13) (build 6.1.068)

# Java VM: SAP Java Server VM (6.1.068 24.55-b13 Jun 22 2014 00:31:35 - 61_REL - optU - windows amd64 - 6 - bas2:220276 (mixed mode) compressed oops)

# Failed to write core dump. Minidumps are not enabled

#

Date: 2014-07-24 Time: 15:29:07

Process did run for 6 seconds, 0 milliseconds on sap2apsrv1 .

Here we tried decreasing the value Xms from 2048M to 1024M as mentioned in log but again it failed with more bytes.

There is insufficient memory for the Java Runtime Environment to continue.

# Native memory allocation (malloc) failed to allocate 1109392 bytes for Chunk::new - os::malloc. Out of swap space or heap resource limit exceeded (check with limits or ulimit)?

# Possible reasons:

#   The system is out of physical RAM or swap space

#   In 32 bit mode, the process size limit was hit

# Possible solutions:

#   Reduce memory load on the system

#   Increase physical memory or swap space

#   Check if swap backing store is full

#   Use 64 bit Java on a 64 bit OS

#   Decrease Java heap size (-Xmx/-Xms)

#   Decrease number of Java threads

#   Decrease Java thread stack sizes (-Xss)

#   Set larger code cache with -XX:ReservedCodeCacheSize=

# This output file may be truncated or incomplete.

#

#  Out of Memory Error (d:/depot/bas/sapjvm/61_REL/src/6/hotspot/src/share/vm/memory/allocation.cpp:385), pid=8444, tid=5888

#

# JRE version: Java(TM) SE Runtime Environment (6.0_75-b13) (build 6.1.068)

# Java VM: SAP Java Server VM (6.1.068 24.55-b13 Jun 22 2014 00:31:35 - 61_REL - optU - windows amd64 - 6 - bas2:220276 (mixed mode) compressed oops)

# Failed to write core dump. Minidumps are not enabled

#

   We are using 64 bit java. Please suggest us whether increasing Virtual memory in windows will solve this issue?

or decereasing (-Xmx/-Xms) values in Config tool will solve?

kindly suggest us,

Regards,

farkath C

[farkathulla_cikkanther · Accepted solution]

Solved through decreasing the value of the parameter em/initial_size_MB to256. in Shadow instance profile.

Farkath,

[divyanshu_srivastava3]

Do few things,

Increase virtual memory of your OS.

Take a restart of your system.

Kill unwanted applications running on your windows system.

Start again.

Configtool tool is not related to SUM. Please don't make changes to it.

Regards,

Divyanshu

[farkathulla_cikkanther]

Divyan,

  To which drive i have to increase the Virtual memory?

SUM Directory OR C:\ drive which contains JDK installation?

Regards,

Farkath C

[divyanshu_srivastava3]

SUM uses its won SAPJVM.

Increase from the one which is already getting used and is free.

[farkathulla_cikkanther]

Divyan,

   I increased Virtual memory, but still Sl controller is not starting. throw the same error.  please find the log below.

#

# There is insufficient memory for the Java Runtime Environment to continue.

# Native memory allocation (malloc) failed to allocate 44096 bytes for Chunk::new - os::malloc. Out of swap space or heap resource limit exceeded (check with limits or ulimit)?

# Possible reasons:

#   The system is out of physical RAM or swap space

#   In 32 bit mode, the process size limit was hit

# Possible solutions:

#   Reduce memory load on the system

#   Increase physical memory or swap space

#   Check if swap backing store is full

#   Use 64 bit Java on a 64 bit OS

#   Decrease Java heap size (-Xmx/-Xms)

#   Decrease number of Java threads

#   Decrease Java thread stack sizes (-Xss)

#   Set larger code cache with -XX:ReservedCodeCacheSize=

# This output file may be truncated or incomplete.

#

#  Out of Memory Error (d:/depot/bas/sapjvm/61_REL/src/6/hotspot/src/share/vm/memory/allocation.cpp:385), pid=7256, tid=1016

#

# JRE version: Java(TM) SE Runtime Environment (6.0_75-b13) (build 6.1.068)

# Java VM: SAP Java Server VM (6.1.068 24.55-b13 Jun 22 2014 00:31:35 - 61_REL - optU - windows amd64 - 6 - bas2:220276 (mixed mode) compressed oops)

# Failed to write core dump. Minidumps are not enabled

#

Date: 2014-07-24 Time: 20:10:24

Process did run for 7 seconds, 0 milliseconds on sap2apsrv1 .

---------------  B u i l d   I n f o ---------------

compile date/time:     Jun 22 2014 00:27:41

sapjvm release:        6

sap_platform:          NTAMD64

platform:              windows

arch:                  amd64

codeline:              61_REL

hs bld trgt:           "product"

flags:                 !DEBUG, !ASSERT, PRODUCT

build user:            "makefact"

last change:           220276

build id:              6.1.068

_WIN32

_WIN64

_M_AMD64

Compiler (_MSC_VER): 1600

C-Runtime: multithreaded dynamic release

---------------  N a t i v e   C r a s h i n f o  ---------------

Stack:

    SP                 PC                 RetPC              Symbol

Farkath C