9.1 dashboard error - couldn't load plug in

[Former Member]

Hi,

When trying to run any SAP provided dashboard in a 9.1 cockpit I get the error "couldn't load plug in". I can run the dashboards outside of the cockpit and Crystal connects just fine. Has anyone seen this yet?

This is an SQL environment. Not HANA.

Thanks,

Roy

[Former Member · Accepted solution]

I've resolved a similar issue by installing Adobe Shockwave: http://get.adobe.com/shockwave/

Hope this helps

[Former Member · Accepted solution]

Tried it. Unfortunately, it didn't work. Nice idea though.

[Former Member · Accepted solution]

Issue: Perform clean installation of 9.1 PL4, launch dashboards, and receive this error:

Resolution when using Windows Server:

1. Install Adobe ShockWave: http://get.adobe.com/shockwave/
2. Install Adobe Flash (FP 16 for Firefox- NPAPI): http://get.adobe.com/flashplayer/otherversions/
   1. Select the operating System
   2. Select FP 16 for Firefox –NPAPI

**If you are still having the issue, and have uninstalled and re-installed B1if one or more times, than you may need to perform the following:

Use below query to delete all entries of SLSP and SLSPP tables in SBO-COMMON database (SAP Note 1619422, Section 4.2, Soltion to Root Cause1 - https://websmp230.sap-ag.de/sap%28bD1lbiZjPTAwMQ==%29/bc/bsp/sno/ui_entry/entry.htm?param=69765F6D6F...) .

delete from SLSPP

delete from SLSP

Restart B1i services

Re-run Event sender setup and ensure test connections are successful to SBOCOMMON and the DB you are configuring your dashboards.

Please mark correct if this resolves your issues.

Kind Regards,

Drew Trammell

[Former Member · Accepted solution]

Thank you. Installing PL4 and redoing the other steps resolved this. It must have been an issue with the earlier versions.

Roy

[Former Member · Accepted solution]

Hey thank you!

I followed your post, but after I installed adobe shockwave flash, I got the 'Cannot connect to SAP Business One Integrated Service' error message.

So I uninstalled the shockwave and continue with installing flash player for other versions(I ended up installing both for firefox and chromium).

I tested the cockpit and it was going well, so I tried installing shockwave again. However, after shockwave installation I got the ''Cannot connect to SAP Business One Integrated Service' again so I uninstalled it again.

Now my cockpit has been going well without Shockwave. Just a note, just in case this happens to someone else.

[Former Member · Accepted solution]

It worked for me too

[former_member197189 · Accepted solution]

I am having the same issue. But I can only go back and forward. Originally after enabling the dashboard widget I got the message 'Couldn't load plug-in' as in the original post of this thread.

After installing flash as a recommended fix I got the new error 'Cannot connect to SAP Business One Integrated Service'  I checked in services and the SAP B1 Integration service was running. After uninstalling flash I just get back to the original 'Couldn't load plug-in'.. Anyone had this and was able to resolve?

Thanks and regards,

David

[former_member197189 · Accepted solution]

In the end it got sorted by installing both Flash player and Shockwave player. Error is now gone.

[Former Member]

I was facing the same issue and it get resolved by installing adobe flash player.

[former_member286144]

Solved by installing Flash player for other version

Adobe - Install a different version of Adobe Flash Player

[Former Member]

Thank BEck Eyal

Solucionado: He instalado Flash Player Version 10

Requerimiento : No tener instalado ningun Flash Player

Solved: I have installed Flash Player Version 10

Requirement: Do not have any Flash Player installed

http://fpdownload.macromedia.com/get/flashplayer/installers/archive/fp10.1_archive.zip

Archive:

\10_1r82_76\flashplayer10_1r82_76_win.exe

[Former Member]

Unfortunately, installing the newest version of Flash has not solved the problem. I may move to the new dashboard type in PL2 and see if the issue is resolved.

[Former Member]

Hi Roy,
I am using 9.1 and it is working.

this 127.0.01 is the dashboard B1i Administrative Logon.

http://127.0.0.1:8080/B1iXcellerator/exec/dummy/com.sap.b1ip.system.cc/bfd/AdminConsole.bfd?!defdoc=...

and it should be the same as your dashboard login when you click from the general settings inside sap business one.

If the URL is giving you a different IP or it is pointing to the server name, then go back to your SLD maintenance  and update the correct settings. (database, xcelsius and hanyxcelsius).

Hope this helps.
Regards,
D

[Dgbeej]

Hi Roy - I have just discovered same issue, have you managed to find a solution yet?

[Former Member]

I have not. I have a message out with SAP. Hopefully I will get a response soon. I am not convinced the problem in Flash because I can run the dashboards from the dashboard manager outside of the cockpit.

[kothandaraman_nagarajan]

Hi,

Thanks for feedback and share solution with us if possible.

Please close this thread here with correct/helpful answer.

Thanks & Regards,

Nagarajan

[Former Member]

Hi,

You'll need to download the Adobe Flash Player plugin. Note, for browsers OTHER THAN Internet Exploree.

Beat

[Former Member]

It's not the Adobe plug in. Plus I am running IE 11. It was a good idea though.

[Former Member]

The one plugin I'm aware of that must be installed for dashboards is Adobe Flsh Player plugin for Chrome.

WHat's the plugin required in the error message?

[kothandaraman_nagarajan]

Hi,

For 9.1 version, please raise ticket to SAP support.

Thanks & Regards,

Nagarajan