Igswd.exe stopped.

[former_member217141]

Dear Gurus,

As screen shot maintained below, igswd.exe is stopped, but system is available. What could be the problem ?

Here is sapstart.log =

SAP-R/3-Startup Program

Starting at 2014/07/22 16:20:45

Startup Profile: "\\HMF-SAP-CRM\sapmnt\HCP\SYS\profile\START_DVEBMGS00_HMF-SAP-CRM"

Starting Programs

(3284) Execute: D:\usr\sap\HCP\SYS\exe\uc\NTAMD64\sapcpe.EXE pf=\\HMF-SAP-CRM\sapmnt\HCP\SYS\profile\HCP_DVEBMGS00_HMF-SAP-CRM

(3320) Execute: D:\usr\sap\HCP\SYS\exe\uc\NTAMD64\sapcpe.EXE pf=\\HMF-SAP-CRM\sapmnt\HCP\SYS\profile\HCP_DVEBMGS00_HMF-SAP-CRM copy_links target:D:\usr\sap\HCP\DVEBMGS00\exe list:D:\usr\sap\HCP\SYS\global\syb\NTAMD64\cpe_sybjdbc.lst source:D:\usr\sap\HCP\SYS\global\syb\NTAMD64

(3356) Execute: D:\usr\sap\HCP\SYS\exe\uc\NTAMD64\sapcpe.EXE pf=\\HMF-SAP-CRM\sapmnt\HCP\SYS\profile\HCP_DVEBMGS00_HMF-SAP-CRM copy_links target:D:\usr\sap\HCP\DVEBMGS00\exe list:D:\usr\sap\HCP\SYS\global\syb\NTAMD64\cpe_sybodbc.lst source:D:\usr\sap\HCP\SYS\global\syb\NTAMD64\sybodbc

(3400) Execute: D:\usr\sap\HCP\SYS\exe\uc\NTAMD64\strdbs.cmd HCP

(4060) CreateProcess: D:\usr\sap\HCP\DVEBMGS00\exe\msg_server.EXE pf=\\HMF-SAP-CRM\sapmnt\HCP\SYS\profile\HCP_DVEBMGS00_HMF-SAP-CRM

(4084) CreateProcess: D:\usr\sap\HCP\DVEBMGS00\exe\disp+work.EXE pf=\\HMF-SAP-CRM\sapmnt\HCP\SYS\profile\HCP_DVEBMGS00_HMF-SAP-CRM

(1836) CreateProcess: D:\usr\sap\HCP\DVEBMGS00\exe\igswd.EXE -mode=profile pf=\\HMF-SAP-CRM\sapmnt\HCP\SYS\profile\HCP_DVEBMGS00_HMF-SAP-CRM

[former_member217141]

After start igswd.exe -dir = D:\usr\sap\HCP\DVEBMGS00\exe -mode=all -sysname=HCP -sysno=00

Here is start profile

------------------------------------------

# Start internet graphics server

#-----------------------------------------------------------------------

_IG = $(DIR_EXECUTABLE)\igswd$(FT_EXE)

# Start IGS

#Start_Program_10 = local $(_IG) -mode=profile pf=$(_PF)

# Start IGS

Start_Program_11 = local $(DIR_EXECUTABLE)$(DIR_SEP)igswd$(FT_EXE) -mode=profile pf=$(DIR_PROFILE)$(DIR_SEP)HCP_DVEBMGS00_HMF-SAP-CRM

SETENV_01 = SECUDIR=$(DIR_INSTANCE)/sec

# SYB change for release 740

_CPE = copy_links target:$(DIR_EXECUTABLE)

_SYBLST = $(DIR_GLOBAL)$(DIR_SEP)syb$(DIR_SEP)NTAMD64

_DIRODBC = $(DIR_GLOBAL)$(DIR_SEP)syb$(DIR_SEP)NTAMD64$(DIR_SEP)sybodbc

_CPJDBC = list:$(_SYBLST)$(DIR_SEP)cpe_sybjdbc.lst source:$(_SYBLST)

_CPODBC = list:$(_SYBLST)$(DIR_SEP)cpe_sybodbc.lst source:$(_DIRODBC)

_PFL = $(DIR_PROFILE)$(DIR_SEP)HCP_DVEBMGS00_HMF-SAP-CRM

-----------------------------------------------------

Here is mug (it is old a bit)

-------------------------------------------------------

Sat Nov 16 01:20:45 2013

[Multiplexer::UnregisterPortwatcher]

[Multiplexer::RegisterPortwatcher] Portwatcher HMF-SAP-CRM:40002 (version: 7200.0.3.0)registered

[Multiplexer::UnregisterPortwatcher]

[Multiplexer::RegisterPortwatcher] Portwatcher HMF-SAP-CRM:40001 (version: 7200.0.3.0)registered

Sat Nov 16 01:20:50 2013

[EventhandlerMux::HandleRegisterInterpreter] Interpreter (BWGIS, 7200.0.3.9, SAPPH20)@HMF-SAP-CRM:40001 connected

[EventhandlerMux::HandleRegisterInterpreter] Interpreter (CHART, 7200.0.3.0701, SAPGFW)@HMF-SAP-CRM:40001 connected

[EventhandlerMux::HandleRegisterInterpreter] Interpreter (IMGCONV, 7200.0.3.0, SAPPH10)@HMF-SAP-CRM:40001 connected

[EventhandlerMux::HandleRegisterInterpreter] Interpreter (RSPOCONNECTOR, 7200.0.3.1, SAPPRNT)@HMF-SAP-CRM:40001 connected

[EventhandlerMux::HandleRegisterInterpreter] Interpreter (XMLCHART, 7200.0.3.0700, SAPKG10)@HMF-SAP-CRM:40001 connected

[EventhandlerMux::HandleRegisterInterpreter] Interpreter (ZIPPER, 7200.0.3.0, SAPPH10)@HMF-SAP-CRM:40001 connected

[EventhandlerMux::HandleRegisterInterpreter] Interpreter (BWGIS, 7200.0.3.9, SAPPH20)@HMF-SAP-CRM:40002 connected

[EventhandlerMux::HandleRegisterInterpreter] Interpreter (CHART, 7200.0.3.0701, SAPGFW)@HMF-SAP-CRM:40002 connected

[EventhandlerMux::HandleRegisterInterpreter] Interpreter (IMGCONV, 7200.0.3.0, SAPPH10)@HMF-SAP-CRM:40002 connected

[EventhandlerMux::HandleRegisterInterpreter] Interpreter (RSPOCONNECTOR, 7200.0.3.1, SAPPRNT)@HMF-SAP-CRM:40002 connected

[EventhandlerMux::HandleRegisterInterpreter] Interpreter (XMLCHART, 7200.0.3.0700, SAPKG10)@HMF-SAP-CRM:40002 connected

[EventhandlerMux::HandleRegisterInterpreter] Interpreter (ZIPPER, 7200.0.3.0, SAPPH10)@HMF-SAP-CRM:40002 connected

[former_member188883]

Hi Kemal,

SETENV_01 = SECUDIR=$(DIR_INSTANCE)/sec
# SYB change for release 740
_CPE = copy_links target:$(DIR_EXECUTABLE)
_SYBLST = $(DIR_GLOBAL)$(DIR_SEP)syb$(DIR_SEP)NTAMD64
_DIRODBC = $(DIR_GLOBAL)$(DIR_SEP)syb$(DIR_SEP)NTAMD64$(DIR_SEP)sybodbc
_CPJDBC = list:$(_SYBLST)$(DIR_SEP)cpe_sybjdbc.lst source:$(_SYBLST)
_CPODBC = list:$(_SYBLST)$(DIR_SEP)cpe_sybodbc.lst source:$(_DIRODBC)
_PFL = $(DIR_PROFILE)$(DIR_SEP)HCP_DVEBMGS00_HMF-SAP-CRM

It looks like your SAP version is 740 while IGS and kernel files are 720 based.

Request you to update the kernel files and check the results please.

Regards,

Deepak Kori

[former_member217141]

Dear Kori,

after upgrade our kernel is 740, Sup.Pkg lvl = 51 , do we still need kernel upgrade ?

Regards

[former_member188883]

Hi Kemal,

As you confirm that Kernel levels are already update it is not required further.

In your response above as you restarted IGS could re-check status and share the logs by right clicking on the failed process.

Regards,

Deepak Kori

[divyanshu_srivastava3]

Hi Kemal,

Enable IGS trace using - igs/trace_logging = <truncate>, <size>, <time> in your instance profile.

Refer - 1516577 - IGS trace logging and truncation

Share your instance profile.

From which release and to which release have your performed the update ?

Increase the reconnection time as per  844669 - Profile parameter of IGS as of Version 7.x.

Also adjust other parameter.

Add IGS.HCP program ID in your instance profile.

Refer: 454042 - IGS: Installing and Configuring the IGS

and Ince all done test with report GRAPHICS_IGS_ADMIN in se38.

The logs which you have shown are obsolete.... in log directory

Regards,

Divyanshu

[former_member185239]

Dear Kemal,

Can you paste the logs from /usr/sap/<SID>/<instance name e.g DVEBMGSXX>/igs/log

With Regards

Ashutosh

[former_member217141]

D:\usr\sap\HCP\DVEBMGS00\igs\log

i am there which one do you want ?

[former_member185239]

Hi Kemal,

mux_HMF-SAP-CRM_0.trc , bwigs_xxxxxx.trc  and also paste the dev_rd log file from work directory.

With Regards

Ashutosh

[former_member217141]

Hi Mate,

for bwigs files ;

Can't find config file  D:\usr\sap\HCP\DVEBMGS00\igs\conf\bwgis

for rest of dev_red and other files, there is no log for today. They are old

Tue Jul 22 17:05:32 2014

***LOG Q0I=> NiIRead: P=192.168.2.86:49729; L=0.0.0.0:3300: recv (10054: WSAECONNRESET: Connection reset by peer) [D:/depot/bas/740_REL/src/base/ni/nixxi.cpp 5344]

*** ERROR => NiIRead: SiRecv failed for hdl 370/sock 840

    (SI_ECONN_BROKEN/10054; I4; ST; P=192.168.2.86:49729; L=0.0.0.0:3300) [nixxi.cpp    5344]

[former_member188883]

Hi Kemal,

Can you right click on the igswd process in MMC and display log.

Paste the error message from the log

Regards,

Deepak Kori

[former_member217141]

By the way we have already upgraded CRM with kernel.

[former_member217141]

Which version should i download, there is no information about it ?

EHP3 FOR SAP CRM 7.0

Kernel : 740

Sup.Pacg: 51

Sap IGS 7.20 or Sap IGS 7.20 EXT ?

and what now ?

[Reagan]

Which version should i download, there is no information about it ?

1491848 - What IGS should I be using with my Web AS?

RB

[Former Member]

Hi Kemal,

See this note is usefully

454042 - IGS: Installing and Configuring the IGS

Regards,

Visu

[former_member217141]

by the way there is RFC error like this

[Reagan]

There should IGS logs in the <Drive>:\usr\sap\HCP\DVEBMGS00\igs\log directory.

You may supply them or analyze them.

Start with this SAP note 514841 - Troubleshooting when a problem occurs with the IGS

RB

[former_member188883]

Hi Kemal,

Please share igwd logs from the work directory.

Regards,

Deepak Kori

[Former Member]

Hi Kemal,

See this notes are usefully

514841 - Troubleshooting when a problem occurs with the IGS

824281 - igswd does not start due to an incorrect start profile entry

Regards,

Visu

[former_member217141]

could you please specify which file do you mean ?