Issue in downloading attachment in syclo WM 6.0

[Former Member]

Hi All,

We are facing the issue in downloading the work order attachment using on-demand push concept. In our case, whenever you request for download, the concerned XML is generated, but we don't know whether it is received by agentry or not. At the same time, it is not showing any error in logs(both Java and SAP).

Also, we excuted the program /SYCLO/CORE_OTRIG_RETRY_PROG., to manually trigger XML. After executing, it trigger all outbound XML's and sending it to the corresponding IP's and at last line it is displaying that

Info: HTTP connections are closed for the server <sever-name>.

After that, there is no steps are involving to proceed further. Kindly help us in fixing the issue.

Thanks a lot,

Vino

Tags edited by: Michael Appleby

[Former Member]

Hello Vino,

Are you able to resolve this issue. I am also facing the same issue.

After i click on download button nothing happens.

Please find some logs.

2015/04/08 11:02:00.841:     + WorkFunction=00000000749AF628

2015/04/08 11:02:00.841:       + User=SAPWM62-madhur

2015/04/08 11:02:00.841:         + Application=SAPWM62

2015/04/08 11:02:00.841:           Server timezone = Malay Peninsula Standard Time, Daylight Savings = No, Time difference = -28800

2015/04/08 11:02:00.856:           Received Client Time Info: client 11:02:00 AM 4/8/2015 server 3:02:00 AM 4/8/2015

2015/04/08 11:02:00.871:           Client Time Zone Alias: Malay Peninsula Standard Time

2015/04/08 11:02:00.885:           Client Time Zone: Malay Peninsula Standard Time

2015/04/08 11:02:00.889:           + User=SAPWM62-madhur

2015/04/08 11:02:00.889:             + ANGEL Vine=1255423788

2015/04/08 11:02:00.889:               Sending response, type 27

2015/04/08 11:02:00.900:               + ANGEL Connection=127.0.0.1

2015/04/08 11:02:00.900:                 Attempt to send 43 bytes of data

2015/04/08 11:02:00.907:                 + Data Chunk=0

2015/04/08 11:02:00.907:                   Sending 43 bytes of data (with header)

2015/04/08 11:02:00.933:     + WorkFunction=00000000749AF628

2015/04/08 11:02:00.933:       + User=SAPWM62-madhur

2015/04/08 11:02:00.933:         + Application=SAPWM62

2015/04/08 11:02:00.933:           Received Object Fetch: DocumentPushRequest

2015/04/08 11:02:00.947:           Return type expected: DummyFetchObject

2015/04/08 11:02:00.951:           0 client objects

2015/04/08 11:02:00.955:           Clearing transactions for SAPWM62

2015/04/08 11:02:01.047:           Fetch 'DocumentPushRequest': Getting back end connections

2015/04/08 11:02:01.052:           Fetch 'DocumentPushRequest': Beginning transactions for Client Exchange

2015/04/08 11:02:01.057:           Fetch 'DocumentPushRequest': Executing 0 Client Exchange steps

2015/04/08 11:02:01.061:           Fetch 'DocumentPushRequest': Committing transactions for Client Exchange

2015/04/08 11:02:01.065:           Fetch 'DocumentPushRequest': Begining transactions for Server Exchange

2015/04/08 11:02:01.069:           Fetch 'DocumentPushRequest': Executing 1 Server Exchange steps

2015/04/08 11:02:01.073:           Fetch 'DocumentPushRequest': Executing Server Exchange step 'DocumentPushRequestSteplet'

2015/04/08 11:02:08.426:           Fetch 'DocumentPushRequest': Committing transactions for Server Exchange

2015/04/08 11:02:08.435:           Fetch 'DocumentPushRequest': Begining transactions for Removal

2015/04/08 11:02:08.441:           Fetch 'DocumentPushRequest': Executing 0 Removal steps

2015/04/08 11:02:08.448:           Fetch 'DocumentPushRequest': Committing transactions for Removal

2015/04/08 11:02:08.455:           Fetch 'DocumentPushRequest': Begining transactions for Object Read

2015/04/08 11:02:08.460:           Fetch 'DocumentPushRequest': Executing 0 Object 'DummyFetchObject' Read steps

2015/04/08 11:02:08.464:           Fetch 'DocumentPushRequest': Committing transactions for Object 'DummyFetchObject' Read

2015/04/08 11:02:08.473:           0 to delete

2015/04/08 11:02:08.478:           0 to send

2015/04/08 11:02:08.482:           Everything sent, sending Ack

2015/04/08 11:02:08.487:           + User=SAPWM62-madhur

2015/04/08 11:02:08.487:             + ANGEL Vine=1255423789

2015/04/08 11:02:08.487:               Sending response, type 0

2015/04/08 11:02:08.501:               + ANGEL Connection=127.0.0.1

2015/04/08 11:02:08.501:                 Attempt to send 2 bytes of data

2015/04/08 11:02:08.508:                 + Data Chunk=0

2015/04/08 11:02:08.508:                   Sending 2 bytes of data (with header)

2015/04/08 11:02:08.516:     + WorkFunction=00000000749AF628

2015/04/08 11:02:08.516:       + User=SAPWM62-madhur

2015/04/08 11:02:08.516:         + Application=SAPWM62

2015/04/08 11:02:08.516:           No extended data for pushes

2015/04/08 11:02:08.533:           Enabling Push with User locale of 'en-US'...

2015/04/08 11:02:16.221:           + Application=SAPWM62

2015/04/08 11:02:16.221:             Creating new Push Manager with User locale of 'en-US' using AppDef locale of ''.

2015/04/08 11:02:16.259:             + Application=SAPWM62

2015/04/08 11:02:16.259:               User 'madhur' added to push list

2015/04/08 11:02:16.271:             + Application=SAPWM62

2015/04/08 11:02:16.271:               + Application=SAPWM62

2015/04/08 11:02:16.271:                 1 modules to load

2015/04/08 11:02:16.283:               Creating Pushes: 1 modules

2015/04/08 11:02:16.288:               Creating Pushes: Module 'PM' has 4 pushes defined

2015/04/08 11:02:16.292:               Creating Pushes: Created 0 pushes

2015/04/08 11:02:16.297:           Push Enabled

2015/04/08 11:02:16.301:           + User=SAPWM62-madhur

2015/04/08 11:02:16.301:             + ANGEL Vine=1255423790

2015/04/08 11:02:16.301:               Sending response, type 0

2015/04/08 11:02:16.314:               + ANGEL Connection=127.0.0.1

2015/04/08 11:02:16.314:                 Attempt to send 2 bytes of data

2015/04/08 11:02:16.321:                 + Data Chunk=0

2015/04/08 11:02:16.321:                   Sending 2 bytes of data (with header)

Any suggestion will be very helpful to resolve this issue.

Experts: Please reply.

Thanks.

Madhur

[Former Member]

Hi All,

Actually whenever we are requesting for document download, the fetch is executed and corresponding XML is generated and sent from sap end. After that it is not at all processing.

FYI, I have attached snap of my outbound trigger settings. Kindly let me know, whether the settings are correct or not.

Thanks

Vino

[syam_yalamati]

Hi Vino,

    Default Target Host port supposed to be 08282, but in the screen above it showing 09292. Did you change this setting according to your local environment. If so, did you change the Agentry.ini settings also to reflect the same change under [HTTPXML-2] group settings.

For Example: baseURL=http://localhost:9292

Regards

Syam

[Former Member]

Hi Syam,

As you said, I crossed checked the config's.... it's looking fine. Also as you said, I changed to 'Use  IP address'. Now In my local agentry server it's working fine. But, in SMP, again facing the same issue.

Do the needful reg. the same

Thanks,

Vino

[Former Member]

Hi Vinoth,

As per expert suggested, Checked for config portal.... Its not working for both whether its for SMP or local agentry server. I changed to 'Use  IP address'..I am  facing the issues.

Please suggest me what did you changed for local agentry development server.

Any suggestions would be appreciable.

Regards:

Sumit

[i834235]

Vinoth,

Refer  below blog for document attachment troubleshooting in WM 6.X.

Thanks

Manju.

[Former Member]

Hi Manju,

We are not feeling any differences, with the details specified in the link provided. Also we referred to the document "Document Handling Support in Work Manager 6.0" from SAP.

Issue is that XML is not posting to agentry server ie., issue with outbound trigger or else with the Agentry Server - HTTP connections.

Kindly let me know.

Thanks,

Vino

[i834235]

Vinoth,

Your issue seems to be with SMP server not reachable from SAP side to push the changes. Make sure a) you have applied all the OSS note as specified in the blog forwarded to you earlier b) There is no conflict with port 8282 c) turn on detailed logging on SMP server side fot XML/http connection to  troubleshoot further d) Review  push logs once again to make sure that there are no issues on SAP side.

let us know what you find out.

Thanks

Manju.

[syam_yalamati]

Hi Ravi,

    Looks like DNS settings are not recognisable by other systems in your local environment and is causing HTTP triggers failed to reach the Agentry server. Try using IP address instead FQDN address from Syclo Admin portal for your server using transaction /n/SYCLO/ADMIN.

Administration --> Server Management and search for your mobile application

Select your server name from the list and change the Outbound trigger URL type to "Use IP Address" instead of "Use FQDN when available". I hope this helps resolve the issue.

Regards

Syam