GRC PC inbox notifications that do not allow action. How do you clear these notifications?

[Former Member]

Hello,

I have two GRC notifications sitting in a users GRC Process Control work inbox that do not allow action to be taken to clear the instances. The action buttons are unselectable, yet the error message indicates an action must be selected before submitting. We are having similar issues with a Display Report for our Risk and Control Matrix. Can anyone point me in the direction of a solution on clearing these items from the GRC PC work inbox?

Thank you,

Nathan

[former_member225180]

Hi Nathan,

here a short handling overview:

After opening the program via TA SA38 (SAP GUI), search for the Instance-ID first.

Therefore, enter the request number into the field "External Key Disp".

Select the search result.

On the following screen:

- Select "Directly Abort Instance" ("1st Try Regular Cancel" is the same function as you have wie function "Search Access Request" in the UI).

- Enter a cancel-reason (it is a free text)

- Press "Execute"

If it it sucessful you get this message

and request is deleted from the work inbox.

The status of the request in the UI is "Aborted / Cancelled".

BR

Melanie

[singhsmi]

Hi,

You need  to first find the workflow id for these workitems in your inbox. You can find this in the inbox powl. It is one of the columns you need to add.

Next use SWWL transaction to delete these workitems.Ask me if you have any confusion.

Regards,

Smita.

[Former Member]

Can you go into greater details on how to locate the workflow id?

[singhsmi]

Its simple. just go to setting in workinbox powl  and add workitem id. Then with each task the workitem id will also be displayed.

[former_member225180]

Dear Nathan,

please check the program GRFNMW_MANUAL_INSTANCE_CANCEL.

We had nearly the same problem. This program should help.

BR

Melanie

[Former Member]

Melanie,

Thank you for your reply.Can you explain further what actions should be taken within the program.

Thanks

Nathan

[alessandr0]

Nathan,

with that program you can manually cancle running instances which aren't possible in the NWBC client. You have to select the instance, give a reason and cancle the instance.

After the instance has been cancelled it's gone from work inbox.

Regards,

Alessandro

[Former Member]

Can you go into greater details on how to locate the instance id?

[alessandr0]

Nathan,

use the F4 search. e.g. External Key for Display holds the request number:

Regards,

Alessandro