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Getting error while re-setting password of user in IDM 7.1

Hi All,

We are getting below error in job log while resetting password of users through IDM UI in IDM 7.1.

Please note that user has been created in backend through IDM only and we are putting 7 character long password only.

Also, password reset task has been maintained in Password Policy Tab.

The attribute values maintained in Pass for password reset are:

logonuid %MSKEYVALUE%

password $FUNCTION.sap_getPassword(%MX_ENCRYPTED_PASSWORD%)$$

changetype modify

Also, scripts maintained are: sap_encryptPassword and sap_getPassword

Could you please help!!!

Job log:

putNextEntry failed storing90000004

Exception from Modify operation:com.sap.idm.ic.ToPassException: User 90000004 does not exist Password is not long enough (minimum length: 7 characters) Internal error: FM SUSR_USER_READ, exception: 1 Inconsistency with address

Thanks

Aditi

Former Member
Former Member replied

The error seems to be from a backend system and not IdM and that means that the IdM policy is not the source of the issue. Perhaps you have a problem with different KEYS.INI files between the runtime system and the GUI system and because of that the runtime is unable to decode the password and sap_GetPassword returns an empty string. You can modify the sap_GetPassword to log the length of the input Par and the result after decoding to verify this.

Br,

Chris

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