Failure - Unable to start app in new launchpad

[Srikanth02]

Hello Friends,

We are in NW Gateway 7.4 and when I logged as User and trying to access Approve Purchase Requisition, I am  getting error "Unable to start app". When I looked at error log and in Network element found the below errors. Am I missing something and what I don't understand is the error in Gateway log shows this

1. "No service found for namespace , name sra001_pcapproval, version 0001"

2.  Back-end error occurred "T100 Info:GBAPP_APV_MSG-013"

Network Element error:

Gateway error:

Regards,

S.Srikanth

Tags edited by: Michael Appleby

[masa_139]

Hi Srikanth,

You have mixed up 3 scenarios.

You tested "Approve Purchase Requisition" but the error message is about "Approve Purchase Contract" and screenshots are about "Approve Purchase Order".

Please follow the troubleshooting steps.

SAP Fiori LL11 - Consultants should know about OData troubleshooting

Regards, Masa

SAP Customer Experience Group - CEG

[Srikanth02]

Sorry Masa for the confusion.

The error message in network element is for all the 3 apps which I was getting error and misread it.

I will debug the program and get back to you.

Srikanth

[Srikanth02]

Hi Masa,

When I gone through the error log for Approve Purchase Requisition, I am getting error "Backend error occured. T100 Info:GBAPP_APV_MSG-013".

When, I checked with URL http://xxx:8000/sap/opu/odata/sap/gbapp_prapproval;mo/LaunchPageCollection from network element in NW Gateway client, getting below error

<?xml version="1.0" encoding="utf-8" ?>

- <error xmlns="http://schemas.microsoft.com/ado/2007/08/dataservices/metadata">

<code>GBAPP_APV_MSG/013</code>

<message xml:lang="en">Workflow Task Type is not passed as filter criteria</message>

- <innererror>

<transactionid>9E830DE47F50F17D910F0A4197385754</transactionid>

<timestamp>20140717082602.1410000</timestamp>

- <Error_Resolution>

<SAP_Transaction>Run transaction /IWFND/ERROR_LOG on SAP NW Gateway hub system and search for entries with the timestamp above for more details</SAP_Transaction>

<SAP_Note>See SAP Note 1797736 for error analysis (https://service.sap.com/sap/support/notes/1797736)</SAP_Note>

</Error_Resolution>

- <errordetails>

- <errordetail>

<code>GBAPP_APV_MSG/013</code>

<message>Workflow Task Type is not passed as filter criteria</message>

<propertyref />

<severity>error</severity>

</errordetail>

But, when I checked in NW gateway client with the below URL, I am able to see the PR for approval in user inbox.

http://xxx/sap/opu/odata/sap/GBAPP_PRAPPROVAL/WorkflowTaskCollection?$filter=TaskType eq'TS00007986'

Regards,

Srikanth

[masa_139]

Hi Srikanth,

What is OData URI string you have an issue?

Regards, Masa

SAP Customer Experience Group - CEG

[Srikanth02]

Sorry Masa. I didnt get your question.

Sorry for that.

Regards,

Srikanth

[masa_139]

Hi Srikanth,

Please past the OData URI which has an error.

Regards, Masa

SAP Customer Experience Group - CEG

[Srikanth02]

Hi Masa,

Please find below the odata URL for PR Approval and we dont see any error.

http://xxxx:8000/sap/opu/odata/sap/GBAPP_PRAPPROVAL/?$format=xml

But, when we check it in LPD_CUST, we see different URL for PR approval.

/sap/bc/ui5_ui5/sap/mm_pr_apv.

Please let me know if you need further information.

Regards,

Srikanth

[masa_139]

Hi Srikanth,

Please copy & past the OData URI from network tab in inspect element. We need check the OData URI has correct filter option or not.

SAP Fiori LL11 - Consultants should know about OData troubleshooting

Regards, Masa

SAP Customer Experience Group - CEG

[Srikanth02]

Hi Masa,

I already pasted the network element URL in my earlier post and thought you are asking for the xml URL. No issues, please find below URL from Network element.

When I gone through the error log for Approve Purchase Requisition, I am getting error "Backend error occured. T100 Info:GBAPP_APV_MSG-013".

When, I checked with URL http://xxx:8000/sap/opu/odata/sap/gbapp_prapproval;mo/LaunchPageCollection from network element in NW Gateway client, getting below error

<?xml version="1.0" encoding="utf-8" ?>

- <error xmlns="http://schemas.microsoft.com/ado/2007/08/dataservices/metadata">

<code>GBAPP_APV_MSG/013</code> <message xml:lang="en">Workflow Task Type is not passed as filter criteria</message>

- <innererror>

<transactionid>9E830DE47F50F17D910F0A4197385754</transactionid> <timestamp>20140717082602.1410000</timestamp>

- <Error_Resolution>

<SAP_Transaction>Run transaction /IWFND/ERROR_LOG on SAP NW Gateway hub system and search for entries with the timestamp above for more details</SAP_Transaction> <SAP_Note>See SAP Note 1797736 for error analysis (https://service.sap.com/sap/support/notes/1797736)</SAP_Note>

</Error_Resolution>

- <errordetails>

- <errordetail>

<code>GBAPP_APV_MSG/013</code> <message>Workflow Task Type is not passed as filter criteria</message> <propertyref /> <severity>error</severity>

</errordetail>

________________________________________________________________________________________________

Regards,

S.Srikanth

[masa_139]

Hi Srikanth,

It is strange.

You said OData URI was LaunchPageCollection  http://xxx:8000/sap/opu/odata/sap/gbapp_prapproval;mo/LaunchPageCollection.

The LaunchPageCollection does not handle any task type filter but error message said about task type filter.

Please double check the OData URI again.  It must be related with WorkflowTaskCollection.

We need to verify that the app passes task ID to backend or not. If the app passes task ID, root cause is in backend side.

Regards, Masa

SAP Customer Experience Group - CEG

[Srikanth02]

Hi Masa,

Yes it is strange. When I am testing the application from SICF, PR Approval is working fine and shows workitems. But, only when I click from Launchpad, I am getting error "Unable to start apps"

Regards,

S.Srikanth

[masa_139]

Hi Srikanth,

Let's check basics. Have you done everything?

+ UIX01EAP SP02

+ GBAPP002 SP05

+ Note: 1937868 - Installation Information for Approve Requisitions

+ Configuration: App Implementation: Approve Requisitions - SAP Fiori Apps - SAP Library

If above settings are OK, please set external breakpoints in backend.

SAP Fiori LL11 - Consultants should know about OData troubleshooting

Regards, Masa

SAP Customer Experience Group - CEG

[Srikanth02]

Hi Masa,

Currently we are in the below

+UIX01EAP    100    0002    SAPK-10002INUIX01EAP    UI for ERP Central Applications

+GBAPP002    600    0004    SAPK-60004INGBAPP002    GBAPP002.

Regards,

S.Srikanth

[former_member194958]

Hi Srikanth,

Actually I've faced the same errors.

Did you solve this issue?

Best regards,

Olga

[Srikanth02]

Hi Olga,

Can you please let me know which app you are getting error. Please check the following.

1. Check you have latest UI addon & ECC addon

2. Check the services are activated and assigned the system aliases

3. Check the roles are provided to the user.

4. Check all notes are implemented.

5. Check the services from MOD, by clicking on Gateway Client in TCode - "IWFND/MAINT_SERVICE and see whether you are getting Status code - 200

6. Check the services are active in SICF.

Please let me know if you need further information.

Regards,

S.Srikanth

[former_member194958]

Hi Srikanth,

Actually I did it.

GBAPP002    600    0005

UIX01EAP    100    0003

All servicea activated and all roles assigned.

In GWC status is 200, but I have the same error like you described in this post.

How did you solved it? What was the issue?

Best regards,

Olga

[Srikanth02]

Hi Olga,

For us, unable to start app error was because, we didnt activate the services properly in SICF related to respective apps. Once we activated the services, we are getting different error now.

Please check once again the services.

Regards,

S.Srikanth