on 07-15-2014 4:04 PM
Hi, User raised EAM access request and it is approved in all the stages. When he is trying to login to use EAM, it is giving logon option and asking to enter return code and when he continue after giving return code,it is showing authentication page to enter ID and Password. But it is not jumping in to respective ECC system. We have done password reset to FF ID also and still not working. It was worked fine till yesterday and we have this issue now. Please check and suggest.. Thanks & Regards, Koteswara Rao.
Hi Koteswara,
Along with the authorization checks that are mentioned by Alessandro, can you also check that the RFC connections are trusted? We had this issue earlier and found it was due to the fact that the RFC connection was not trusted.
Thanks
Sammukh
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Did you check note 1944417 regarding the missing authorization to change the password? As the password gets changed either by the RFC user or the firefighter, the authorization must be given properly.
Regards,
Alessandro
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not sure if this note applies to your SP level: 1886332 - GRC 10.0 EAM prompts for user/password while logging
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have you tested the RFC connection ?
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Dear Rao,
is the FF ID defined as Service user type? Seems to be a dialog account.
Regards,
Alessandro
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