Incident Management "QUERIES" authorization

[former_member217141]

Dear Solman Gurus,

As screen shot below, i want to restrict "QUERIES" section. I dont want to customer create any query. How can i restrict it ? I restricted other admin tab(as screen shot), but i couldnt find it.

Best Regards

[divyanshu_srivastava3 · Accepted solution]

Hi Kemal,

You can use CRM_TXT_ID auth object to restrict query tab.

Divyanshu

[former_member217141 · Accepted solution]

Hi Mate,

scenario 1

SM_SDK_ACT object is = DSPR (dispatcher)

CRM_TEXT_ID is full *

result = there is no query, but i am not able to edit ticket.

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scenario 2

SM_SDK_ACT object is = PROC (processor)

CRM_TEXT_ID is inactive

result = there is query, and i am able to edit tickets.

i want to edit ticket but i dont want to see query.

Regards

[Lluis · Accepted solution]

Hi Kemal,

Have you try with something like this ?

You can add you own enhacement to nav_panel webdynpro application and remove that menu option.

On the link you ware able to remove "related task" but I think that you can get the same for queries menu searching on component "AGS_WORKCENTER_NAV_PANEL"

More info:

Regards,

Luis

[former_member217141 · Accepted solution]

Dear Suarez,

I am working on it. I have another question. How can i find ticket activity log. For example; someone is Confirmed ticket and i can not find him. Where can i see ticket assignment activity ?

Regards

[Lluis · Accepted solution]

Hi Kemal, can you open a new thread on that forum please ?

That will help others forum solman collaborator to help you and we don't mix the question with the first one.

Regards,

Luis