Access request form fields changing if request is self or other

[Former Member]

Hi SAP experts,

When open a new Access Request all the fields from the EUP work as expected with designated mandatory fields and visible fields (attachment "AC other") but for some reason when I change the "Request For:" dropdown to some other value (in this example "Self") all the fields become visible and Mandatory disappears (attachment "AC Self") what can I do to correct this behavior?

Note: If I assign the default value as "Self" and then change the field to "Other" I get the same results (all visible fields) so is something that happens when changing "Request For:" dropdown.

[alessandr0 · Accepted solution]

Hi Jonathan,

see the latest note which seems to fix your problem:

http://service.sap.com/sap/support/notes/1959323

Regards,

Alessandro

[Former Member · Accepted solution]

Hi Alessandro,

This note seems to be applicable for GRC 10.1 with SP05, can you please update us with the note for SP04 with version 11..?

Regards,

Ameet

[alessandr0 · Accepted solution]

Hi Ameet,

the note is in 11 SP05 so you should be able to implement. Can you try to download and implement?

Regards,

Alessandro

[Former Member]

Hi Jonathan,

Can you check webdynpro component : GRAC_UIBB_ACCESS_REQUEST once because i think there might be code written to hide fields in onselect( ) action of request type.

PFB the snapshot for reference.

If not, pls check WDDOINIT( ) method of view V_SELECT_USER as shown below

PS : Compare your code with the attached file code.

If still the issue exists, Pls refer to this note : 1670922.

Hope this helps you.

Thanks

KH

CODE.txt.zip

[Former Member]

Dear Katrice

I too have the same fields mandatory issue  - when the Create request is SELF  the manager, First name, Last Name, Email id are Mandatory, but when i choose the create request for others - all these fields become not mandatory.

I have checked the Webdynpro object GRAC_UIBB_ACCESS_REQUEST, it isnt available in my GRC 10.1 SP4.

Any help is appreciated.

Naveen

[kevin_tucholke1]

Jonathan:

As far as I understand, changing from Self to Other should not have an effect on the fields (either being shown and/or being required).  If this is the case, I suggest to enter a CSS Incident Support Ticket.

Thanks.

Kevin Tucholke

SAP America

[alessandr0]

Hi Jonathan,

can you please check the end user configuration in SPRO > GRC > AC > User Provisioning > Maintain End User Personalization. You have to ensure that the settings are properly made for your template.

Best to create a EUP configuration for each of your templates so that you can define each field. I don't recommend to use the Default EUP.

Regards,

Alessandro

[Former Member]

Hi Alessandro,

I created a EUP and also tried with the default but no luck.  I guess what Im trying to understand is for example; I can create EUP and assign them to the different stages of the workflow but when I change the drop down of "Request for" is not like the workflow changes to another stage that I can assign the EUP.  So the question is;  is it possible to assign different EUPs for the different options on the "Request for" drop down? like EUP 001 for value "Self", EUP 002 for "Other" etc?  Because either I have to do that or that's where the problem is.

[former_member184114]

Jonathan,

As you said, these EUPs can be used only at stage configuration level (to the best of my knowledge). I dont think that you can use the same at the time of raising the request. I believe system picks up default EUP for this.

Regards,

Faisal

[Former Member]

So could this be something like a Java Script bug?  Because I only have 3 EUPs (including the default) all of them have the same fields visible and hidden, the only difference is some of the default values but as explained before if I change from "Request for: Self" to "Request for: Other" all fields become visible.

[alessandr0]

Dear Jonathan,

if you are using template based requests you can specify a dedicated EUP configuration for your request submission.

You can specify the EUP in the Template Management in NWBC > Access Management.

Can you please let us know if you are using template based requests and if you have specified a dedicated template for your requests?

Just as an information: additionally you can specify a different EUP for each stage in the msmp workflow. E.g. Manager stage, Security Stage, Role Owner stage, etc. might have different settings when it comes to approval.

Regards,

Alessandro