Already logged in elsewhere

[Former Member]

Hi all,

Sometimes my Agentry Client crashes, which is very unfortunate. (I'm working with SAP Work Manager 6.0 WPF client).

When I try to log in again, I get the message 'Already logged in elsewhere'.

I can restart my local server to log all users out, but this is not desired when working in a production environment.

How can I remotely log out users without having to restart the server?

Kind regards,

Judith

Tags edited by: Michael Appleby

[Former Member · Accepted solution]

There is a known issue where if the WPF client closes it will get a different device ID next time it transmits to the server.  The Agentry Server will not let a client with a device ID take over a user session.

This issue will be resolved in SMP 2.3 SP05

[sudhiranjan_lenka · Accepted solution]

Hi,

One of our client uses SMP 2.3 03 and we face the same issue "Already logged in elsewhere" in production system some times(when Agentry client crashes).

So we are looking for a work around.

Just tried with ANGEL time out value but could not get any success.

We can easily convince to the user to retransmit after 10/15 minutes.

Your valuable idea would be appreciated.

Thanks In Advance!

Thanks,

Sudhir.

[Former Member · Accepted solution]

Hi;

On the SMP 2.3 Control Centre, go to drill into Applications and select your application, on the right hand panel, click on the Active Users tab. You will see a list of users there, choose the user that you would like to disconnect and click on the "Disconnect" button. This should disconnect that user that you're trying to login with.

Hope this helps.

Regards;

Sizo Ndlovu

[sudhiranjan_lenka · Accepted solution]

Hi Sizo,

Thank you so much for your quick reply!

We can not access to SCC(SMP 2.3 03) while any user is on line/connected to the server as SCC gives some unknown error.

please refer below thread, people say this is a known error for SMP-2.3 03.

Can't we forcefully session out after some specified time period.

Thanks,

Sudhir.

[Former Member · Accepted solution]

Hi Sudhir;

I'm not sure about the sessioning out after a certain period, but maybe an upgrade would fix the issue. We're on SMP 2.3 SP04 PL01 and do not experience this issue.

Regards;

Sizo Ndlovu

[bill_froelich · Accepted solution]

Sudhir,

Yes, you can force a session out after a set time using the [Server] inactiveTimeout setting in the Agentry.ini.  By default this is set to 10 minutes (600 seconds).  After that amount of time the server should disconnect that user session.

--Bill

[sudhiranjan_lenka · Accepted solution]

Hi Bill,

Thank you so much for your reply.

The setting(inactiveTimeout=600) is already there in the server section of Agentry.ini file.

Some times It works perfectly fine closes the session after 10 minutes but some time It does not work.Server tries to send keep alive pulse of 482 times after each one second which keeps session active. I don't understand why It's 482 times which takes around more than 3 hours.

PFA Agentry.ini and TransmitConfigurations.ini file of my server.

Do I need to change any other settings?

Please suggest.

Thanks,

Sudhir.

Agentry.txt.zip

TransmitConfigurations.txt.zip

[bill_froelich · Accepted solution]

If you have already tested with the latest WPF client available and it is still not working I would suggest that you open a ticket with support for additional assistance.

--Bill

[Former Member · Accepted solution]

Steve,

We have a client that is experiencing the "Already logged in elsewhere" issue on iOS client for SMP 2.3 SP04. Can your confirm that this has been fixed in SP05?

I tried looking in the release notes but was unable to find any reference to this being resolved.

Thanks,

John

[sudhiranjan_lenka · Accepted solution]

Hi John,

Recently we have upgraded our SMP server and client to 2.3 SP05 to address this issue and It's working for us.

But we found one issue, whenever we  increase the Agentry logging level It's not working but with disabling logging It works fine.

@Experts,

If any body faced the Agentry logging issue in SMP-2.3 SP05 please help us. Logging is important for us to support the end user we are in initial phase of go live.

Thanks,

Sudhir.

[Former Member]

Hello,

Go the SMPAdmin->Users->ApplicationType (Agentry).

Select the user and click on disconnect.

Cheers

Fouad