SAP Easy Document Management icon not created

[tom_saga]

Hi

We have problem with a PC (running Windows 7) where the Easy Document Managment icon is not created on the desktop after installation.

It is not created as a Folder in Windows Explorer either.

But it seems to have been installed correctly.

Have tried to uninstall and installed again.

Yes, we have re-booted.

Any idea why the icon is not created and why It is not in Windows Explorer either?

It is ok on other Windows 7 PC's

Best regards

Tom

[former_member188883]

Hi Tom,

Looks like installation is not completed successfully.

Can you un-install the previous version , take reboot and then start fresh installation of Easy DMS.

Hope this helps.

Regards,

Deepak Kori

[tom_saga]

Hi Deepak

Thanks.  We have tried that as well.

But I think there is something that makes the installation procedure not able to update everything as it shall.

Is there some manual steps we can do after the uninstall, to be sure EasyDMS are totally remove from the PC?

Best regards

Tom

[former_member188883]

Hi Tom,

Post un-install there is no manual step apart from deleting the folder from Program files.

Can you just compare the OS patch levels as well as environment variables are similar in all Windows 7 PC.

If possible re-install the OS and then check.

Regards,

Deepak Kori