ITSM CX_SOCM_PRECONDITION_VIOLATED

[Former Member]

Hello everybody,

In our Solution Manager Incident Management system, when creating a ticket, we are getting the following error:

We are getting this error after all the steps are completed and we press on Send button.

Kindly asking your help on this issue.

Thanks.

[Former Member]

Hello,

Have you checked below note ?

1735263 - ChaRM: dump CX_SOCM_PRECONDITION_VIOLATED in old transaction

BR,

K.

[Former Member]

Hi Kamil,

That Note cannot be implemented in my system.

thanks

[Former Member]

Hello,

So whats your Solman version ? I find another note for you 1377067 - Uncaught exception in action SLFN0001_STANDARD_DNO_CHECK

also check SLg1 tocde for errros.

BR,

K.

[Former Member]

Hello,

While searching I've come across these notes, but they are not relevant to the problem.

Our system is Solman 7.1 SP10, while the note is for ST 400.

Thanks