on 07-08-2014 4:18 AM
Hi everybody,
is it possible to exclude the lunch time in SLA calculation?
--
regards,
Yessen
Hi,
as standard you can exclude sla calculation only by defining customer status.
but try via assigning lunch time in factory calendar, might affect in sla.
you can also define the date rules in date profile, assign the date profile in your ztransactions, you might achieve this requirement.
refer the section,
2.6 Settings for Durations
here SLA Management - SAP IT Service Management on SAP Solution Manager - SCN Wikia
check the same here in section 4,
check and update
Thanks
Jansi
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Hello Yessen,
When you set your calling hours in your BP, you may choose "daily periodic calling hours" then add 0900-1200 and 0100-0600.
regards,
Grace
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